Products

previously you had to use a meeting to host several breakout sessions.Has that changed at all - can we now use a webinar to host breakout sessions?If we can - do we have to have the event license?Does anyone know if you can purchase that for a month or is it a yearly commitment? 

We are changing some roles in our organization, and I will no longer be hosting a series of repeating webinars that I have created templates for. I would like to copy those templates to another user in the same account, who will host the webinars. There doesn't seem to be a way to do this without deleting my account. I don't want to delete my account, as I will still be using it for other meetings. It seems like this is something that we should be able to do.  Is it, if so, how can we do that?   Thank you in advance for any guidance. 

Are there any keyboard shortcuts set up to work within Zoom Contact Center? I know that phone has hang-up, accept call, and multiple in-call options. Are there any that work for Contact Center? It seems like a lot of mouse clicking and searching for windows and buttons. I’d love to give me team options to reduce click fatigue and increase tool accessibility. 

I’ve noticed in the last few months that when I use the GCal integration to add a Zoom link to an event, it automatically adds a docs.zoom.us link for a meeting agenda. It adds it in an uneditable field, so I cannot delete this link, even though I don’t want to create meeting agendas via Zoom docs. This is confusing for my attendees as they can’t find the actual agenda, which I put in the description field.Is this a setting I can turn off?

How can we make it so that threads within team chat channels are closed by default rather than open by default?

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it? 

Hello everyone,I have a Meeting Pro account that I used to log in with a Gmail address. Wanting to change my login method, I accidentally removed the permission to log in with a Google Gmail account from my profile. Now I can no longer log in and I can't contact technical support without login. How can I contact technical support without being logged in ?Thank you for your help.

After downloading the Zoom Workspace on my Acer laptop, I no longer have the Virtual background, filters and touch up appearance options in the video settings. I have the Zoom Workplace Pro plan.  Any help is appreciated. I have not been able to get any help from Zoom support. Thank you, Sharon  

THIS IS RELATED TO TRYING TO LOG IN.Under zoom.com and zoom.us I do not see LOG IN anywhere and it's been frustrating to have to keep clicking on anything and everything to finally get to my dashboard! Sheesh. Has (1) anyone else had this issue and (2) why is it so hard to reach someone in customer service to get them to fix it? Anyone know if there's a live chat somewhere to be able to connect with them? Weird thing is a few months ago "Log In" was always there when I went to either of the two main websites that I noted above. Now it's gone.

Hello,I'm having some troubles with Zoom. For Zoom meetings, we use two cameras on our laptop: one built-in and one Logitech. The inbuilt camera functions properly, but the second camera is quite fuzzy when switching. I tried it on Microsoft Teams, and it works well there. If you have any ideas, please let me know.

I created General App with Admin-managed level. But users cannot authorize this app to use. How to give permissions to users?- The reason why I created Admin-managed level application   User-managed level application doesn’t include scope “phone:write:sms_message”.Please help me this issue.

i want to traduce this meeting in word  

I have the same issue as many other users. I have a Google Pixel 8 Pro phone, always latest sw updates for both OS and the zoom app, connected to a Hyundai Ioniq 6 2023 via BT. Google Meet, whatsapp audio, all work BUT ZOOM. When I click on a calendar link and join a Zoom call, the zoom app displays "preparing meeting..." and immediately the car HFP starts and on the car dashboard I see the call in progress notification, then the car disconnects the call (call terminated) while zoom starts the call...I have exactly the same behaviour if my phone is connected to the car via the USB cable in Android Auto mode. I can see the Zoom app on the Android Auto screen and I can mute/unmute or change from BT to speaker to phone back to BT. But I will NEVER get any audio in BT mode.Again, other IP call apps like Google Meet or WhatsApp audio call work fine. Regular traditional cellular calls work fine. Audio streaming works fine. it is an issue of the ZOOM app handshake with the car HFP bluetooth s

Hi Everyone! I was wondering how to be Manager of Zoom

Anyone else with that issue since last update for the Android app (29th of April 2026)? We have tried with multiple Android phones, with basic and pro plans, sharing the whole screen and only the app, sharing as a participant within a meeting, or sharing straight from the app home page with the meeting number, but it have all resulted to the same thing. The video is shared without the sound. It worked perfectly fined before the update. (I'm not sure the issue happens with computers). Yes, there is a button "share audio" but it has become useless. I've browsed with search engines for clues about this but majority of articles date from before the upsate. And one suggestion stressed to tick "share audio" before sharing, but it's not possible with the mobile app. You have to share the screen first. Also Noticed no change to app permissions explaining that. I'll give my phone specs, but I have tested it out with multiple phones by now:Honor 90Build 9.0.0.185MagicOS 9.0 running with Android

Using a Mac with the latest operating system. Have upgraded to the latest Zoom version. Using O365 as my contact database. In the past, I was able to start typing a persons email address into the invite field and it would suggest different email address. Today, I have to manually type in each recipient in order to invite a person to a meeting. Does anyone have a suggestion on how to correct this issue?

I tried to use ZOOM in my Windows 11 PC and I cannot login because the software requires me to do an update to version 6.7.2 or higher in order to continue using ZOOM. I need to do that update but the ZOOM program asks me to do it by contacting the IT team. The message displayed on the screen is as follows: “Your app version needs to be 6.7.2 (26346) or higher to sign in. Please contact your IT team to update your app.” I have ZOOM installed also in my Android smartphone, with the same ZOOM account, moshe.goldstein@mail.huji.ac.il. The ZOOM’s version of that installation is 6.7.5 (37428). Because of that, I do not have any problem to sign in to ZOOM from my smartphone.   Until now my ZOOM account  has been a Hebrew University of Jerusalem “Licensed” account. I retired from my position at the Hebrew University and I need to discontinue the “Licensed” status of my account and downgrade it to “Guest” in order to disconnect it from my past employer’s license, and then be able to do that up

I am using an evo4 audio interface and I need to do online music lessons through zoom but whenever I am in a meeting or testing my audio, zoom automatically changes my input volumes on my evo4. The option "Automatically adjust microphone volume" is turned off and in fact grayed out and I can't even interact with it. If I go into more detail, my mic channel volume is maxed out on my evo4 because it sounds small and my guitar channel volume is set low to balance both my output volumes. However, zoom for some reason keeps changing my evo4 input volumes so that both channels are set to the same level, making my guitar sound way too loud compared to my mic. It keeps doing it automatically no matter what I try. It works fine on other apps like discord, but for some reason zoom decides to mess with my audio interface. Please help, this is very frustrating.

I hear from many that they are concerned about knowing how to set up and use Zoom Phone.In this Lord Zoom Show, three of your Zoom Community Champions work through the basic settings of Zoom phone, what they do and some practical examples.  

The team at Zoom recently added ZCC capabilities into the Zoom Workplace mobile app. Voice & Video channels are currently supported.Check out this demo video that shows the feature & talks about some of the use cases & leave a comment for how you would deploy this! 

Hello, we need custom questions to be added within the normal registration form in a particular order. At the moment they fall at the bottom of the form which breaks the logical flow of questions.Any chance we can add this feature please? I know custom forms can be built but other vendors like ON24 offers this off the shelf and we are used to it. Thank you!

I just created Zoom account today.  Where can I find the Zoom password for my account?  The password I can tell others to use when joining my Zoom meeting.  I don't see it in my Zoom Profile.

Does anyone have a similar problem, what should I do?😭 Every now and then, when I connect to a conference without a specified start time, I am not visible in the waiting room (and if at that moment I create my own conference, no one is visible in the waiting room). Everything is fine with my device (connecting from another device also does not work), the Internet is great, the application is updated to the latest version (and I also tried deleting it and downloading it again), Windows, BIOS, drivers, etc. are also updated to the latest version. I even created a second account - nothing helps in instantly resolving the situation. The support service does not help me at all, they write monotonous advice and nothing helps!😡

I have a HubSpot form that is meant to register people to a Zoom webinar using the meeting ID. I have three of these forms and three different webinars active. For some of the forms on HubSpot there is no errors with a specific contact registering. However for the same contact on just a different webinar I am getting this error back from HubSpot and the workflow is not completing: "Got User not found error from Zoom API".All the zoom webinar ID’s are correct. The Zoom integration in HubSpot can see all three webinars and can sync to them. The strangest part is that the user with the same email can register for one webinar no problem but the other two return the error.

Em meus Webinars, alguns participantes reclamam que não conseguem ver a tela compartilhada.A unica solução que consigo dar para eles que está funcionando é: Saiam da Sala e retornem, pois o pdrão é visualizar o Paletrante e a Apresentação.Em meus Webinars, alguns participantes reclamam que não conseguem ver a tela compartilhada.A unica solução que consigo dar para eles que está funcionando é: Saiam da Sala e retornem, pois o pdrão é visualizar o Paletrante e a Apresentação.