geen toegang

Forum|Forum|4 months ago
February 22, 2026
3 replies
38 views

ik heb een link gekregen na betaling van een cursus. Als ik wil inloggen, krijg ik de melding.Account is niet betaald. (2.015) Hoe kan dit?

Best answer by aluyun

Hi @Lucy in the sky,

Thank you for your post. The "Account is not paid (2.015)" error usually means there is an open or overdue invoice on your Zoom account. To resolve this:

Sign in to the Zoom web portal.
Go to Account Management > Billing > Invoice History.
Pay any invoices with an Open status and make sure your payment method is up to date.

Once all outstanding invoices are paid, you should be able to access your course link. I hope this helps!

aluyunAnswer

Community Manager

Hi @Lucy in the sky,

Thank you for your post. The "Account is not paid (2.015)" error usually means there is an open or overdue invoice on your Zoom account. To resolve this:

Sign in to the Zoom web portal.
Go to Account Management > Billing > Invoice History.
Pay any invoices with an Open status and make sure your payment method is up to date.

Once all outstanding invoices are paid, you should be able to access your course link. I hope this helps!

aluyun

Community Manager

Hi @Lucy in the sky,

I wanted to follow up and see if you’ve had a chance to check the latest reply on your post.

If it resolved your concern, you’re welcome to mark it as the best answer to help others with similar questions. If anything’s still unclear, feel free to reach out—we’re happy to assist further!

aluyun

Community Manager

Hi @Lucy in the sky,

Since it’s been a while since we’ve heard back from you, we’ve gone ahead and marked one of the responses as the best answer, as it appears to address your question.

If you still need any assistance or have additional questions, feel free to reach out anytime; we’re here to help!

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