Rooms & Workspaces

Anyone else seeing this issue with certain Poly X Gear? Getting hit with the following: 

I am working on a Windows 10 laptop and although I do not know the app version, it should be the last one as I have very recently downloaded it from the Zoom website.I am able to share my screen with the breakout rooms, but once I enter to a room, it’s not visible any more.

We are running the Zoom Rooms software off of a Dell OptiPlex 7090 using a Shure P300 to process audio for the room. Is there a way we can control the audio coming from the Digital Signage library when videos are playing over the system? I know we can mute/unmute the audio from the Digital Signage, but the audio coming from the Digital Signage is too high and we'd like to be able to turn down the volume in a similar fashion to the volume control in Zoom Meetings. 

When I follow the directions in 'Livestreaming meetings or webinars on YouTube' article using custom settings for a scheduled Zoom meeting and a scheduled YouTube livestream, YT waits forever for the stream to start, even though the Zoom Meeting auto-started as expected. Where can I find Zoom info/error to figure out what is wrong? I captured some debug info using Zoom Workplace General setting for diagnostics but can’t really make heads or tails of the volumes of information and didn’t readily find any specific errors.We have two HP Mini Conferencing G9 PCs with Zoom Rooms and Windows 11 IoT Enterprise LTSC systems. One has two Poly TC10s, one as a Controller and one as a Scheduling Display. The other room has one TC10 as a Scheduling Display and an iPad (A16) as a Controller.When I manually go through starting YT it works ok.Any help on some specifics and where to look at?

Would be very welcome. When can this become available? 

We use have a handful of digital signages installed with TVs rotated 90 degrees in portrait orientation. It appears that Zoom as of v6.7.5 that there is new ability to control the orientation of digital signage using the Zoom admin portal.We are seeing that despite the orientation changes, that the app is auto reorienting the display to standard rotation.As a workaround for now, I am reverting to v6.3.5 but I am posting this here to see if Zoom is aware of issues with this new feature and if there are plans to address it.For note, we are an Apple exclusive shop with the issue occurring on Apple silicon Mac minis.Thanks!

Hi, I hope some can help me. I am trying to sign in to zoom room controller that I installed on to the CP965 using a configuration file found here: https://zoom.us/client/latest/zrc.apk When I run the app it take me to a sign in screen with options to sign in using, email, SSO, google or facebook. However I am told by our admins that I need to sign in using an activation code which they have given me. The activation code has worked on the Zoom Rooms app installed on windows micro desktop and is shows me the the room the activation code refers to. But I just can find how I use the activation code through the ZRC app on the CP965. I have already update the firmware with the certified custom firmware found here: 

We have a few different models of the Aver PTZ cameras installed in our Zoom Rooms. Each Zoom Room has 1 camera pointed at a presenters desk. Depending on the type of meeting we turn off the presenter camera. We found that during meetings, when the presenter cameras were turned off, the presenter camera would seemingly reboot at random and turn itself on.My coworker and I spent many hours on this issue and we found the reason(s).1st - Our default for the Zoom Room presenter camera is to be on. We found when the presenter camera would reboot it would turn back on because it was not reading what the controller had for settings, it was only reading what the Zoom Room camera default settings were. - Zoom Support did help with this answer.2nd - Aver has an app for changing settings for their cameras. We used the Aver PTZ app 2 specifically. We found the Aver PTZ App 2 and the Zoom Room app were fighting each other for the camera resources, this was caus

Is Zoom Rooms a service you have to have as part of the pro membership? We have 2 users/admins and do not split anything into separate rooms for small group discussion. Is that what Zoom Rooms is for? We tutor one on one and sometimes use the whiteboard and do share our screen, etc. a lot. Does it cost extra?If it is not a necessary part of the account in our case, is there a way to delete Zoom Rooms?Thanks in advance for your help!Terrie

If have an image for digital signage that I periodically update with the same filename and host on (for example) Google Drive, how often (if ever) would the room display update what is being displayed?

Our Zoom Room Controller app no longer has the room controls available in a webinar.  We have done everything - updated the iPad, updated the controller app, had IT professionals look at our Zoom Room system, had AV professional check everything in the Zoom Room. We have conducted several test webinars even using a different device - iPhone with the Zoom Room Controller app.  The room controls are simply not there anymore!  We also tried adding the Zoom Room by name as a panelist (should not have to do this; should be able to set up a webinar, start the webinar, then join it using the Controller app).  That did not work either.  I have our account rep looking into our licensing; he said that we don't need an additional webinar license for the Room itself.  We have a Zoom webinar license for our Pro account.  As far as I know, we never had a webinar license for the Zoom Room though we did make a recent change to

We have a a conference room that has a single large screen for meeting materials. I want to add a second large screen the can be used for zoom participants. I would need some kind of webcam and microphone for that display. What works best?

What is the logic behind the meeting ID or Meeting Inviter being displayed on a ZRC that has an O365 calendar integration?  Sometimes it shows as a Meeting inviter, and sometimes as the title. I would be good to understand this logic, as enabling meeting ID as the primary UX is preferred. thanks   

Hi,  I want to know if it is possible to inject multiple audio channels (DANTE) directly into Zoom Rooms for the language interpretation. This way, you don't need to have multiple laptops for each language. It's easier when the translators are physically present in the same place and the translation needs to be sent via Zoom. Best regards 

Hello,We would like to deploy more widescreen displays on campus, but the lack of layouts that take advantage of the screen real estate make it unreasonable. We would like to see an option like the following:2 gallery views next to contentActive speaker, gallery next to content 

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error: The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)." I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

I have several sites listed by cities.I'm trying to limit digital content admin rights to just a few units at each location. When I go to the specific device, I'm not able to just give to each unit. it's grey out and to the far right, I see: Using Account Settings. I don't see an option in account settings to list digital content admin settings per device. I don't want to give access to a Floor settings, I want each unit. thanks

First of all why do i have to create a new username for this if I am a Zoom account holder? doesnt make any sense, but i digress..  Does anyone know how to save a contact in a Zoom Room account for future zoom rooms set up? This would make it easier and more efficient when starting a zoom room, never mind avoiding future mistakes when typing in the email address. I have tried it myself in a Zoom Room as well as scoured support for something -anything- but it looks like all saved have to be on our account.  Anyone have any luck in saving contacts (email addresses) to be used for future Zoom Rooms?  Thank you in advance!KTag

Is it possible to use two poly bars for one Zoom room? I know you can use this with Huddly cameras, but using two poly bars in the same space would be amazing. I tried reaching out to HP, and they said it is possible, but it was not a confident response. 

We’ve been using NDI with Zoom Rooms into a Tricaster successfully for some time now. Great quality. After the last Zoom Rooms update, though, I have noticed the occasional signal breakup (green horizontal bolts) on one or two random output channels. Usually, it happens during events with more than two participants, though not always. The breakup interestingly never affects the share screen output and the breakup doesn’t show on the Zoom Room screen. The quick fix has been to change the output “channel” to another NDI output. That, however, isn’t always the final solution. In time, that channel breaks up too and we switch to yet another NDI output. The Zoom Rooms box is a core i9 and the network is not stressed. I changed the Cat6 cable and no change. I am able to get NDI output using another app (VideoCom) without issue. Anyone else seen this or have ideas?

It appears to be a client app that doesn't have an in-app setting? 

We make extensive use of Auto-Framing with our older Poly X50. Recently we purchased some new Poly X72 units and were extremely disappointed to find that they do not appear to support this feature. Does anyone know if there is a way to get Zoom Room participant framing working with the Poly X72? Thank you.

Seeing this happen more and more in one of our rooms that utilizes a Poly Studio G62. Anyone else running into this issue/know how to permanently resolve?  

How do I save chats on zoom when I don't have the three dots option

In Zoom Room installer version 5.11.7, the login password was stored in the windows registry.The password was stored in HKLM/software/microsoft//windows nt/current version/winlogonWe have recently upgraded to version 6.6.4 and it appears that the password is no longer stored in registry.where is the password stored now ?was this change part of recent security enhancement ?which version  introduced this improvement?