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Newcomer
June 8, 2026
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Delay Before Leaving Voicemail

  • June 8, 2026
  • 2 replies
  • 56 views

Can anyone tell me why there is a 5 second delay after I hear someone’s voicemail greeting and before I can leave a message? Also, after the 5 second delay, there is a LOUD woman’s voice giving me instructions on how to leave a voicemail. I don’t need that. No one needs that. Can I remove both the delay and instructions?

    Best answer by Eliot

    hi ​@mwillett89 

     

    If you setup your call handling as below, there is only one greeting and you can replace the existing greeting & leave voicemail instructions with whatever greeting you want.  I do not experience any delay.

     

     

     

     

    Customizing voicemail audio greetings and hold music

     

    thanks,  eliot

    2 replies

    EliotAnswer
    Community Super Champion | Partner
    June 10, 2026

    hi ​@mwillett89 

     

    If you setup your call handling as below, there is only one greeting and you can replace the existing greeting & leave voicemail instructions with whatever greeting you want.  I do not experience any delay.

     

     

     

     

    Customizing voicemail audio greetings and hold music

     

    thanks,  eliot

    MGSR
    Community Manager
    Community Manager
    June 19, 2026

    Hi ​@mwillett89! It’s been a while since we last heard from you, so I’ve gone ahead and marked ​@Eliot’s response as the best answer, as it appears to address your question.

    If you still need help or have any follow-up questions, feel free to reply anytime; we’re here to help!