Whiteboard

I recently purchased iPad 5th generation along with Apple Pencil and started seeing compatibility issues when I used Apple Pencil to write on Zoom whiteboard. There is a lag when one writes, the characters are unclear and appear sometimes not legible. I took it to the Apple store and they exchanged the iPad, Pencil and reloaded the software however this issue remained. I was advised by Apple representative that Zoom has issues with the Apple M1 chip and this needs to be resolved by Zoom with a software update. I do not have this issue with the Apple iPad 3rd generation the writing comes out perfectly well. Let me know if someone in this forum has seen similar issue and how was it resolved.

Hi Guys,How can I use the whiteboard? Tried many times couldn’t reach the whiteboard.Best Regards,Omran 

I am an external training providerClient participants need to be able to access and edit a whiteboard during a meeting - without signing in to Zoom (as they don’t have accounts)How can this be enabled?They will be accessing whiteboards in breakout rooms as well as main room.

I am facing an issue with the Zoom Whiteboard where the text inside flowchart shapes got automatically rotated by 90 degrees. This behavior started occurring recently, likely after a Zoom update, even though no manual changes were made to the orientation.Issue Details:Text within shapes appears vertically (rotated 90°) instead of horizontal The shape itself remains normal; only the text is affected Unable to reset the text orientation using standard formatting options Issue persists across sessions and boardsImpact: This is affecting usability during meetings, as the content becomes difficult to read and requires additional effort to recreate shapes or re-enter text.

Hi community,I am using the system today and encountered an issue where the screen freezes upon downloading a report. Here are the details:Use case: Trying to download the monthly report. Steps taken: Logged into the system, clicked on "Report", and then clicked the "Download" button. Error message: No error message pops up, but nothing happens. The screen just freezes completely. Troubleshooting done: I have tried using an Incognito window and clearing the browser cache (Ctrl + F5), but the issue persists. Environment details: Browser: Google Chrome (Latest version compatible) Operating System: Windows 7 Could anyone please help me fix this or check if there is a server-side issue?Thank you!

Hello Zoom Team,I am experiencing what appears to be a server-side Whiteboard data issue with my personal Zoom Workplace Basic account.SummaryUntil recently, my account contained more than 10 Zoom Whiteboards.Now only 2 boards remain:one board that I own and can edit; one shared board that is read-only.All other Whiteboards have disappeared.EnvironmentZoom Workplace Basic Personal Gmail account (not managed by any organization) Latest Zoom Workplace desktop client Same behavior in both the desktop application and the Zoom web portalTroubleshooting already completedI have already verified all of the following:Signed in to the correct Zoom account. Whiteboard worked previously with this same account. Updated Zoom Workplace to the latest version. Signed out and signed back in. Tested on both desktop and web. Trash is empty. Whiteboard no longer appears as a separate product in the application (only Message Boards are shown). https://app.zoom.us/wb/home redirects to the Zoom home page. htt

Hi community,I am using the system today and encountered an error.Use case: Trying to download the monthly report. Steps taken: Clicked on "Report", then clicked the "Download" button. Error message: No error message pops up, but nothing happens. The screen just freezes. Please help me fix this. Thank you!

I am on a Windows 11 PC, and apps such as the Whiteboard, Notes, and Calendar restart seconds after they load successfully. After a few restarts, the application gives up and gives me an error saying, "Something went wrong" "If the error persists, contact support for help. Error code: FB48187B-0x26-0000-0000-00-08-00". This happens both inside the Zoom Workplace application with the Calendar feature, and also inside Zoom Meetings when attempting to open or view a Whiteboard or when trying to take Notes.

Hi, I have a whiteboard where we’d like to use the polling feature in a workshop. I have a Zoom workplace account through my company, and myself and a colleague are ‘editors’ on the board. We want to allow workshop participants to view the board and partcipate in voting/polls in the whiteboard. Can I share the ‘view only’ link in the meeting chat, will they still be able to vote? I don’t want to give everyone edit permission as I don’t want every participant to be able to move objects around on the board. Thanks.  

Is there anyway to get fine grained control over objects? I’m trying to build diagrams and even with snap to grid turned off the objects are “magnetically” attracted to each other making precise line placements impossible. This is the most frustrating diagramming tool I’ve ever used and that includes Visio Pro 5 from 30 years ago! 

Hi Zoom Community! We're exploring new ways to use AI to make whiteboarding feel more seamless during live meetings.We're looking to speak with facilitators, workshop leaders, project managers, educators, and anyone who regularly runs collaborative sessions on Whiteboard. One area we're actively working on is helping teams capture and organize ideas as conversations happen. Instead of stopping to take notes, sort sticky notes, or structure discussions, we're investigating how AI can help facilitate those activities in real time. We'd love to learn:How you run brainstorming, planning, retrospectives, or workshops today What information you wish Whiteboard captured automatically Where you spend the most time facilitating or organizing content How AI could make your sessions more effective without getting in the wayIf you're interested in sharing feedback or participating in early research, we'd love to hear from you. Your input will help shape the future of Zoom Whiteboard!Book a session

Hi everyone 👋I’m Nikki, the Product Lead for Zoom Whiteboard.We see how many of you discover, try, and use Whiteboard every day — but numbers alone don’t tell us why you keep coming back, what feels confusing or frustrating, or what might make Whiteboard truly indispensable for you.We’d love to change that by hearing directly with you.If you: Use Zoom Whiteboard for brainstorming, meetings, planning, or teaching Are on the free plan (especially!) or recently upgraded Tried Whiteboard but didn’t stick with it Have things you love and things that drive you a little crazy then we would really appreciate the chance to hear your feedback.Your feedback directly shapes our roadmap, and we want to make sure we’re building Whiteboard with you, not just for you.Thanks for being part of the community ❤️— Nikki*This post was edited on April 2nd, 2026 -- the option to book a virtual session has now been closed. Alternatively, feedback through reply on this post is encouraged. Thank you!

I am using the Linux Zoom client for taking a Vietnamese language class. I run Ubuntu 24.04 with X11. With xim or fcitx, and unikey or bamboo, the whiteboard is unusable. Whenever I hit the space bar, the cursor moves (xim) or vanishes (fcitx). The web client works fine. Should I give up on the native client, or is there a way to report this issue and get it fixed?

This is more of a feature request or conversation, but I welcome other thoughts about this. I know what I’m asking for can be worked around (hence the “workaround” section below) so I’m not looking for suggestions as to alternative ways to do this. ----Context: Running a collaborative workshop.Use case: Putting activity frameworks and other read-only assets on a locked layer and using a separate layer for collaboration so that participants can’t move objects that should be fixed.Request: When focusing on a layer, do not change the opacity of the non-focused layers. Non-focused layers currently change opacity so they’re barely legible and not usable for a workshop. I understand your rationale for wanting to make them more opaque, so perhaps an opacity toggle would address both needs.Workaround: Without this ability, I have to lock every object I don’t want people to edit. This is doable but tedious, especially if I want to edit those items myself.

I use Zoom to connect with long distant grandchildren.  We also like to play games using the game room concept of several sites such as,  https://buddyboardgames.com/ and https://playingcards.io/ .  We play these games in a separate window while in our Zoom session.  I believe the structure is similar to Kooht, which Zoom has recently added as an extension but I have not personally tried it.  I use the whiteboard to do joint drawing with one my grandsons.  We can also play games like  Tic Tac Toe and hangman.  Incorporating some of the game rooms we currently use in separate windows into Zoom would make it even better.  While Zoom is focused on supporting organizations, it is also great for staying connected with grandkids and other long distant friends and  family members.   

Title says Miro and I can’t change it now 😅I actually mean Zoom whiteboard.Hey folks,I’m curious about how people use Zoom whiteboard in their daily workflow.Do you also use dedicated mind mapping tools (like Xmind, MindMeister,GitMind, etc.), or do you mostly stick to whiteboards?A few quick questions:Do you ever feel limited when creating mind maps in whiteboards? If you use a separate mind map tool, what do you use it for that whiteboards don’t do well? Would you prefer having a more powerful “mind map mode” inside Zoom whiteboard?Even quick replies or bullet points would be super helpful 🙏

Everytime our team uses Zoom whiteboard the post its disappear when you hit the space bar, back space or shift. It happens to users as well as the creators. People with Zoom accounts and without. Everyone. It’s happened now in 3 different classes, rendering the white board useless. We can’t write text or post its they all disappear when creating any space between words on the post its. I’m using the most recent update of Zoom. Others are probably various but it was happening to everyone. Please help,

I am subscribed to Zoom and have the package allowing me to use up to 3 whiteboards. This has been working really well ever since I started using it, over a year ago, including pasting images (using Ctrl + V) and inserting images and documents of multiple pages. Today I allowed the Zoom update, and I can no longer paste or upload anything. I get a note saying "Exceeded capacity" and the image disappears/does not remain when I next open the whiteboard, nor can members on my call see the images. What has happened? Obviously, I deleted lots from my whiteboards to hopefully allow for more space, but alas, it continues to tell me that I have "Exceeded capacity". Help. 

I have only 1 whiteboard showing in my whiteboard tab, the trash is empty as well. So I am definitely not beyond the 3 editable whiteboard limit. Still the whiteboard won't load beyond 50%. I have been trying for a week. Weirdly enough, even when I am not the host and someone else is sharing a whiteboard with me, it still won't load. Not even read-only whiteboards. 

Hi there,Does anyone know if it's possible to create cell borders / internal borders around the rows and columns, on your table? The only border option I can find is to create a border on the whole thing.  It seems to defeat the purpose of having a table to some degree,  if you can't see the cells visually,  Let me know if anyone has tips!  

When I create a new whiteboard the icon for uploading documents is missing. 

I am not able to open full MS Word file in Zoom App . Only first page is dispalyed while uploading the file so what can be the reason for this ?

Hi there, I have just downloaded Zoom app on my mobile, an iphone 6 with iOS 15.8.6.  (I can't do any further ios updates, they no longer allow it for iphone 6.)The behaviour of the drawing tool seems strange, and I'm wondering if that's normal or a fault with my phone situation. Anything you draw, only lasts for about 3 seconds and then fades to nothing. Below is an image of a shape I drew, I screen shotted it but it had already started to fade out as you can see, And under that is an image showing which tool I had selected. Is there someone with experience using Whiteboard on iphone, who can shed some light? CheersThis is the tool I selected, the squiggly line -  for drawing? (I assumed)And here is my rapidly fading image.  It lasted about 2 seconds.  

The whiteboard does not work well with Apple Pencil. Touch failures occur frequently. Could you fix this as soon as possible?Thanks.Device: iPad Air, iPadOS 26.1 Zoom Version: 6.6.10

Hi Everyone, I'm Meenu Hinduja and my husband Dheeraj Sudan, run a business. I have a whiteboard that was saved earlier and I’m wondering if there’s a way to upload or re-import it into Zoom Whiteboard so I can continue editing or sharing it.Has anyone tried this or found a workaround? Would appreciate any suggestions or best practices — thanks!  RegardsDheeraj Sudan and Meenu Hinduja