Phone

Hello, I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

Hello everyone,I received a notification that a refund of $25.29 USD was processed on 03/04/2026 for a payment originally made on 02/27/2026.The issue is that I did not request any refund and I did not cancel my Zoom Phone subscription.Has anyone experienced something similar?Could this be an automatic refund or a billing/security issue?I would appreciate any guidance from other Zoom Phone users.Thank you!

Hi, I am on a two week trial and since I am not paying yet, can’t get an onboarding call.  I am about 95% of wayto where I need to be.  I have one area in particular I an not quite figuring out.  Here is the basic scenario. I have two lines…..  this is for a small salon business.   The first line is the MAIN number people will call in on. All I need to happen is when that line is BUSY that the call get routed and ring the second line.  If it doesn’t getpicked up it will go to a shared voicemail box.   After hours, the call to the main line will automatically go to VM sono issue with having to route.   That is really it, how do I make sure line 1 routes to line 2 when busy.   Thanks in advance,Bill

i AM FACING ISSUE WHEN I AM DOING PAYMENT TO SUBSCIBED MY ZOOM CALLING PLAN, I CHANGED MULTIPLE CARDS WHICH ARE ACTIVE WITH INTERNSTIONAL TRANSACTION, BUT ONCE I AN DOING PAYMENT, IT’S SHOW THIS TYPE OF ERROR Error (code: 5613)

Unable to use virtual background in android (VIVO T2x 5G) Please update virtual background for vivo t2x5g

I can hear my phone ringing and I’ve also done the test speaker function, which I can hear but once I answer a call, they cannot hear me and I cannot hear them. I have test called other people so I know it’s not the client, it appears to be on my end. 

I cannot seem to find my AI companon while logged into Zoom for phone use. Does anyone know where I can access it?  

Looking for the steps to expand buttons on Poly VVX450 phone from 12 buttons to 48 buttons.

Hello! We have Zoom as our telephony service in the USA and we use Singlewire Informacast for out bells and announcements. There is a feature called CallAware that gives us notifications when a caller dials an emergency number. In our testing we’ve discovered Zoom considers 911 and 933 as emergency numbers. What other numbers are considered emergency for the United States? Thank you for any help!

I tried to use phone in the web browser of my zoom account, but I can’t.Please refer the screenshot attached. 

Hello everyone,  I barely use zoom and this time I need to use on my Android phone with mobile internet connection. I was about the join to job interview but everytime when I open Zoom App, my internet connection has lost 😤 that's why I couldn't get job interview and rescheduled to Monday. Btw problem is continue and I need to solve this problem before meeting. How can I solve this connection problem? Thanks a lot

We started using Zoom fax recently. Our team has one feature request- to receive email notifications of fax transmissions (success / failure). I know this information can be found via the Transmission Report, but the request is to receive notifications automatically. Appreciate this request being considered for a future release.

Hi,   Can I get a UK zoom phone number in Pakistan If my business is registered in UK and USA both?

can zoom phone compatible with PocketSuite? need answer

I figured out how to create a call queue and add 2 members. I need to add 4 additional people however I’m not able to. One person has a license but the name is not populated in the list when you click Add. The others are not licensed. Does everyone have to have a license in order to be added to a call queue - I believe I read this somewhere.I’m going in circles and cannot figure it out.

Is there a way to mark Zoom SMS (not team chats) as unread? Our company uses SMS all the time for customer service, and it would be nice to not lose track of messages. This seems to be a feature that most phone services offer these days. 

Having to go to the Zoom webpage to manage call handling, to enable/disable calling to the Mobile app is not ideal especially if you are working remotely and don’t have access to your laptop. Having a simple switch (like the call queue switch) to adjust your call handling in the respective apps would very helpful.

Hi.  I am new to Zoom Phone and trying to get it configured for a small office of eventually 3 people. What I want is for people to call a main company number 999-999-9999, hear a voicemail greeting and that says “to reach person A, press 1...to reach Person B, press 2… to reach person C, press 3,”  Once the caller presses a number, the call will be forwarded to that User’s extension or cell phone. Currently, I purchased two Zoom Workplace Pro Plus licenses.  I thought the Auto Receptionist would need its own license and one license for myself.  I’m a little confused because I have assigned one license and one is unassigned.  The main company number 999-999-9999 is assigned to the Auto Receptionist at Ext. 801.I am setup as a User at Ext. 800.  When I dial the main number, I get the greeting and when I press 1, the call is forwarded to my extension.  Is this the correct way to have it setup?  Does the Auto Recep

We have been getting a lot of feedback around the user experience of the Search By Name directory feature with Zoom phone.  It is very slow to return results and read them back, we do not have a way to remove the extension from being read back to the customer, and in some cases when we transfer from our contact center system to Zoom Phone directory we will lose audio packets resulting in the first name not being pronounced so calls get routed to the incorrect users.   I would really love to see Zoom invest some dev resources into this and look at using a speech recognition directory or allowing admins to modify more settings when it comes to the search by name auto attendant.  Would love to see if anyone else is having similar issues or has thoughts on this. 

Is there a way to delay the IVR so it does not directly go into repetition of the options available?

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of.  Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.

Recently our customers haven’t been getting through to our office, after investigations, it seems that our in-bound phone line has an additional new English ascent generated message saying ‘thanks for calling (company). Unfortunately, no one is available to take your call at the moment. please leave name and number’, immediate followed by our normal ‘Hi welcome to (company), Just one moment while I will see who is available to take your call’. After the first message our customer hang up & don’t get through to the normal response thus it doesn’t ring through to our office.  Has anyone had this issue before? Our office hours have remained the same & no has changed setting for over 6 months. Can anyone help me as to what setting I need to adjust to turn off the currently activated first (new) AI voice message?  Any help would be greatly appreciated. 

Hello Zoom Team, I am a regular user of and greatly appreciate the reliability and convenience your platform provides for meetings. I would like to respectfully submit a couple of feature requests that I believe could enhance the mobile experience for many hosts and participants. 1. Breakout Rooms management on mobileCurrently, when hosting a meeting from a phone, it is not possible to create Breakout Rooms, assign participants, or move people between rooms. Even for hosts with full permissions and a licensed account, this limitation requires access to a computer. Many meetings today are conducted on the go — during travel, in the field, or in situations where a laptop is not available. The ability to manage Breakout Rooms directly from the mobile app would greatly increase flexibility and usability for hosts, educators, and team leaders. 2. “Raise Hand” function in Picture-in-Picture modeAnother useful feature would be the abi

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We are using Zoom Phone SMS for ongoing group text communications that include multiple staff members (2 internal Zoom numbers & 1 Google Voice number) and clients (typically 1–2 external numbers). Most threads contain 4–5 total participants.We are consistently experiencing duplicate inbound messages within Zoom Phone group SMS threads. The duplicates appear only within Zoom — not on the clients’ devices or on our personal mobile devices.To test, we ran a controlled experiment using: Two Zoom Phone numbers One Android device One iPhone When messages were sent within the group thread: The personal mobile devices did not receive duplicates. Zoom Phone was the only platform displaying duplicate messages. This suggests the duplication is occurring within Zoom Phone rather than from the carrier or external devices.Has anyone encou