Regarding Outbound calls on Zoom VOIP Phone | Community
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UNBRKN Fitness
New Member
June 20, 2026
Question

Regarding Outbound calls on Zoom VOIP Phone

  • June 20, 2026
  • 1 reply
  • 58 views

Hi,

We are a startup for a fitness tech and most of the times, our leads share their number with us in the chat and wants us to call them back (the first call). Earlier, we were using QUO VOIP number where we were unable to make the first call since QUO had the policy of restricted outbound calls and it was embarassing for us to not being able to call them back because when we did call them, our number got blocked away withoout any prior notice. I was just wondering if we can use Zoom Phone for this requirement of our business without such restrictions?

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    June 21, 2026

    hi ​@UNBRKN Fitness 

    Based on my understanding of your requirements, Zoom Phone will meet your requirements.

    Zoom Phone is used by over 10 million people ranging from single users to large enterprises with over 250,000 users.

    Zoom Phone requires each user making external calls to have a Zoom Phone license with a calling plan such as Unlimited U.S. and Canada calling.  In the Zoom Phone pricing, you can see the large number of standard features.

    Zoom Phone Pricing - Zoom

    Users can call out with their Zoom Phone telephone numbers as the caller id and or call out with the company’s main number or call queue number. 

    Frequently asked questions about caller ID

    Zoom Phone authenticates outgoing calls with industry standard STIR/SHAKEN to verify the call.  This will help in getting outgoing calls to be accepted.

    Combating Spoofed Robocalls with Caller ID Authentication | Federal Communications Commission

    Zoom Phone can also be used for texting as permitted by 10DLC mobile carrier compliance requirements.

    Setting up Zoom SMS with 10DLC Compliance for conversational messaging

    Customer Engagement Pack allows customers and leads to text one company number.  Users with Customer Engagment Pack can easily answer the leads by return text and or return phone call and managers can view overall text activity.   

    Customer Engagement Pack | Zoom

     

    Thanks,  eliot

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