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Resolved! IVR route to Operator and no answer

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer? Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people. Any hel...

Resolved! Unable to receive calls nor send SMS

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to se...

Whitelist Incoming SPAM numbers

Hello, I am a Zoom admin for my company, and a user reported that a business partner's phone number is incorrectly labeled as SPAM. We currently have SPAM Protection >SPAM Marking Options set to Auto-Mark SPAM medium sensitivity. Can I manually mark ...

Resolved! Off Hook Dialing Configuration

Trying to setup OFF HOOK dialing for a door phone. AKA - hot line phone. It's a Poly VVX 150 telephone. Need it to ring to an auto attendant upon going off hook.I located a configuration file for an older model of Poly, but this series does not like ...

Ai integration

I’d like to inquire about the possibility of integrating Zoom Phone with our AI software, which is designed to manage business calls. Our software includes an AI voice agent, text-to-speech capabilities, voice recognition, and transcription services....

Efong36 by • Listener
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Ai integration

I’d like to inquire about the possibility of integrating Zoom Phone with our AI software, which is designed to manage business calls. Our software includes an AI voice agent, text-to-speech capabilities, voice recognition, and transcription services....

Efong36 by • Listener
  • 108 Views
  • 0 replies
  • 0 likes

Delay in IVR Menu

Recently, we had someone mention that our dial-by-name wasn’t working. Upon testing it (we use ‘Press 8’), I would press 8 and then the 3 numbers corresponding to the user I wanted to call, but it would immediately tell me it was an invalid entry. Wh...

Zoom Numbers for India

I have read the news that Zoom got license to operate in India, Is there any timeline does Zoom have to port India DID numbers BYOC towards cloud and again does it means it can run without any SBC? Can someone shed some insights on this?