Unable to receive calls nor send SMS

[tagitbrandit]

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to send a text message. The message states, "You do not have a direct number, you cannot start a new conversation."  If anyone is able to help, I'll greatly appreciate it. 

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @tagitbrandit .

Sent you an email from your web site.  

[tagitbrandit]

Thank you Ray and Z-Span for your help. You were very thorough and patient to walk with me through my problems.