Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here's what we found out.

Have you ever had trouble finding time on colleagues’ schedules to connect? Or experienced a misunderstanding in communication between teammates? Turns out you may have been a victim of bad collaboration. It’s more common than you might think — and the time spent resolving issues related to inefficient collaboration can quickly add up.

Our Global Collaboration in the Workplace report, based on a survey conducted by Morning Consult of nearly 8,000 leaders and employees from 16 different countries, uncovers:

• How people prefer to work together
• Common collaboration challenges 
• The projected costs of fixing bad collaboration 

All told, we learned that the time spent resolving issues related to inefficient collaboration can cost organizations an estimated $16,491 a year per manager in wasted time, or up to $874,000 annually for an enterprise of 1,000*.

Check out a summary of our findings below, and read the full report for an in-depth look at global collaboration — as well as takeaways you can apply within your own organization.

Hi.

I've just been 'upgraded' to Zoom Workplaces. When I try a log in I get "You are unable to connect to Zoom. Please check your connection and try again" My wired connection is just fine. Running MacOS Samona 14.5 on a MacBook Pro. Doesn't work on iPad but does on iPhone.

I've tried all the uninstall, clear cache, reinstall etc etc and nothing works. I'm assuming it's a security issue but can't work it out. Appreciate any solution ideas.

Introducing Zoom Scheduler. 

Zoom Scheduler is a powerful scheduling tool designed to streamline appointment and meeting management. It integrates with popular calendars, supports various event types (one-on-one, group, round-robin), and automates workflows like reminders and follow-ups. Customizable notifications, detailed analytics, and branding options enhance the user experience. For teams, it offers advanced features like booking on behalf of others, managing permissions, and SAML Single Sign-On (SSO) for security. Zoom Scheduler is cost-effective, time-saving, and helps improve both individual and team scheduling efficiency.

Zoom Scheduler offers many similar features to other scheduling tools like Calendly, but at a lower starting price. It’s ideal for users already within the Zoom ecosystem, offering seamless integration with Zoom meetings and calendar tools.

Here's a comparison between Zoom Scheduler and Calendly.

Zoom Scheduler starts at a lower price point of $4.99 per month per seat, or is included with Zoom’s Business and Enterprise plans, while Calendly’s Standard plan begins at $10 per month per seat, and its Teams plan costs $16 per month per seat. Both platforms offer unlimited event types, such as one-on-one or group meetings, though Calendly’s free tier limits users to a single event type.

Zoom Scheduler and Calendly both allow up to six calendar connections per person and provide the ability to book meetings on behalf of others, as well as create automated workflows like reminders and follow-up messages.

Customization features such as notifications, reminders, and the ability to update cancellation policies or add links to confirmation pages are available on both platforms at their paid tiers. Zoom Scheduler and Calendly also support collective events and offer analytics and insights into scheduled meetings.

Branding and live chat support are included with paid plans as well. For team functionality, both platforms allow the creation of round-robin events, the use of routing forms, and the ability to lock and sync managed events across teams. Zoom Scheduler includes SAML single sign-on (SSO) in its business plans, while Calendly charges an additional $3 per user per month for the Teams plan but includes it with its Enterprise plan.

Overall, Zoom Scheduler offers similar features to Calendly at a lower base price, making it an appealing option for users already in Zoom’s ecosystem. 

Let's get started with Zoom Scheduler!

Cheers!

A lo largo de 2024 hemos ido aclarando más herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos en un solo lugar. Si se han perdido la primera temporada, aquí pueden repasarla.

A continuación encontrarán todas las entradas de la segunda temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones.

Episodio 1: Subtítulos y Subtítulos Traducidos, haciendo tus reuniones más comprensibles

¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos traducir la conversación que estamos presenciando a un idioma que nos sea más fácil entender.

Para aprender más sobre Subtítulos y Subtítulos Traducidos, echémosle un vistazo al siguiente video:

Episodio 2: Notas de Zoom, toma apuntes durante tus reuniones 

Con la función de Notas puedes tomar apuntes dentro y fuera de las reuniones y compartirlas con quien quieras. La posibilidad de tener la herramienta incrustada en la pantalla de la reunión o en una ventana separada te da una mayor flexibilidad. Además nos ayuda a mantener todos nuestros apuntes en la misma aplicación que nuestras reuniones.

Para aprender más sobre Notas, echémosle un vistazo al siguiente video creado con Zoom Clips:

Episodio 3: Pizarras de Zoom, colabora y da rienda suelta a tu imaginación

Las Pizarras de Zoom, disponibles a través de las reuniones, la aplicación, el navegador y Zoom Rooms, nos proporcionan flexibilidad a la hora de colaborar. Son fáciles de compartir y utilizar, con un gran número de herramientas y plantillas disponibles para ayudarnos a plasmar nuestras ideas.

Para aprender más sobre Pizarras, echémosle un vistazo al siguiente video creado con Zoom Clips:

Episodio 4: Interpretación en Reuniones y Webinarios de Zoom, reuniones más accesibles al alcance de todos

La herramienta de interpretación de Zoom es muy sencilla de programar y utilizar. Con la interpretación podemos crear canales de audio los cuales podemos asignar a los intérpretes con los que trabajamos habitualmente y a los que nuestros asistentes se pueden conectar a su aire.

Para aprender más sobre Interpretación, echémosle un vistazo al siguiente video:

Si quieren saber más sobre la Sala de Espera, Preguntas y Respuestas, Votaciones y Cuestionarios o el Control Compartido de las Diapositivas, pueden visitar el post de la primera temporada.

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Si tienen temas que quisieran ver abordados de esta manera, déjenos sus ideas en los comentarios!

¡Hasta la próxima!

Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible. 

While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.

What is generative AI and how does it work?

 

AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine learning algorithms to deliver instant results when prompted. In return, people can accelerate their work and save valuable time with generative AI tools for tasks such as drafting meeting summaries, sourcing images, or overcoming writer’s block with copywriting assistance. 

 

Generative AI solutions can be invaluable to the end user, freeing up time to focus on more meaningful work. But before you choose which AI tools to implement in your workflows, it’s important to consider a few things.

 

1. Determine and outline the problems you want to solve. Are you trying to improve customer service? Simplify repetitive tasks? Assess new trends? Translate and localize content quickly?
2. Develop a timeline. How quickly are you able to explore, evaluate, and implement your AI options? What teams in your organizations need to sign off? What’s the cost of moving too slowly?
3. Decide what matters to you. Different AI tools come with different benefits, drawbacks, and questions to ask the vendors you’re evaluating. What features are included in their services and how do they align with your goals?

In addition to these questions, it’s important to research how a vendor handles AI safety and security, and their privacy measures for implementing and using generative AI. We also recommend organizations and their end-users explore how data is collected and used to power the AI tools they want to implement.

 

 

What is AI safety versus AI security?

 

To begin with, it’s important to know how AI safety compares to AI security. AI safety and security are fundamental yet distinct aspects of the deployment and protection of AI systems, but specifically:

 

• AI security is focused on safeguarding the confidentiality, integrity, and availability of data used in AI models and systems.
• AI safety involves broader considerations related to robustness and reliability, ethical implications, long-term societal, economic, and environmental impacts, and impacts on human rights and values.

 

 

AI security at Zoom

  

To overcome some of the security challenges that surface with AI integrations (namely the need to safeguard AI models, datasets, and training environments), there are a number of emerging guidelines, standards, and frameworks from respected institutions such as the National Institute of Standards and Technology (NIST), the National Cyber Security Centre (NCSC), and jointly: the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Our approach to AI security aligns with these industry standards and leading practices and is designed to preserve the trust and confidence of our users by focusing on mitigating emerging threats. 

 

Our commitment to AI security is also integrated throughout the entire Zoom Secure Development Lifecycle (ZSDLC), encompassing secure supply chain management, model training, secure design, secure development, secure operation, and employee training. We’re incorporating AI considerations into our GRC (Governance, Risk, and Compliance) policies and risk framework, and also including security testing and research conducted by our Security Assurance team.

 

 

How Zoom approaches AI safety

 

Our approach to AI safety starts with the models and data we use to build our services. For Zoom-hosted models, we validate and manage our training data, and when selecting third-party vendors, we evaluate their safety procedures to ensure they align with our mission. Our evaluations include testing the models against standard safety metrics to validate common issues that can occur through model training. 

 

Account owners and admins have controls to manage the availability of AI features for their accounts, including user and group level controls that provide options for deployment. These options include, when appropriate, allowing for human review of outputs before being shared more broadly. Additionally, when using in-meeting features within Zoom Workplace (our open collaboration platform with AI Companion), the sparkle icon notifies you that AI is enabled and in use to help provide transparency for customers and participants. 

 

Here are three different ways we approach AI security and safety at Zoom:

 

1. Protection of Zoom's AI products and services that utilize generative AI – such as Zoom AI Companion and Zoom Contact Center Expert Assist – and the underlying models that support them.
2. Leveraging AI throughout our security program and practices to stay ahead of evolving threats.
3. Securing Zoom's internal use of AI.

 

Managing safety and security alongside a federated AI approach

 

 

 At Zoom, we take a federated approach to AI, which means we apply the best large-language models for a specific task, including third-party AI models that customers are already familiar with. Customers can choose which features they use and whether they want to use Zoom-hosted models only, which is available for select features. This gives administrators more control over what’s available within their organization. 

 

In line with our commitment to responsible AI, Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party artificial intelligence models. For more information about how Zoom AI Companion handles customer data,  visit our support page.

 

 

AI Companion, safety, security, and the future

 

While this initial discussion of AI safety and security just begins to scratch the surface, in the coming months, we’ll share more details about how we’re maximizing our efforts during the global shift to AI. We believe that AI is an incredible way to improve the way we work and that this is just the beginning. As we continue to release new features for AI Companion and Zoom Workplace, rest assured, AI safety and security are at the forefront of our development process.  

 

If you want to learn more about Zoom’s approach to privacy and security, join us for our upcoming webinar, titled Zoom’s Approach to AI Privacy and Security, on September 26, 2024.  

I can add image backgrounds to my Zoom meetings (have green paper on  my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting).    All others seem to be able to do this.   I can share screen but not change my b/g while on the Zoom meeting.  Thank you.

I have licensed seats where the folks are often co-hosts.  We arrange webinars months in advance.  Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have been sent months earlier.  Is there anywhere in a licensed User (of any role) profile,  a way to show what upcoming webinars one is assigned as a co-host?  Or, is the only solution to find the original email for their co-host login?  I'm fairly new and learning more about my owner/admin role.  Thank you.  

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for interpreters and third-party integrations, allowing for a more seamless experience for all participants. Whether you're a multinational corporation or a global educational institution, translated captions help break down language barriers and create a more welcoming environment in your meetings and webinars.

By breaking down language barriers, this feature makes Zoom meetings and webinars more accessible to a wider audience. It empowers participants to easily translate the spoken language into their preferred language, fostering collaboration and understanding in our interconnected world.



How Zoom Translated Captions Work:

Enable the Feature and Select Languages: Translated captions are simple to enable within the Zoom web portal. Once enabled, just set your preferred languages. 

Real-time Captions: The meeting host or co-host can now enable translated captions during a meeting. As participants speak, their words will be displayed in real-time captions at the bottom of the screen in the selected languages.

To view a complete transcript of your Zoom meeting, go to the Zoom web portal and enable "Full Transcript." Then, during the meeting, select "View Full Transcript" from the "Show Captions" menu. A window will appear on the right side of the interface, displaying the full transcript with the speaker's name next to each caption for easy reference.



With Zoom Translated Captions, you can:

-Improve Understanding: Ensures that everyone can follow the conversation, regardless of language barriers.

-Increase Engagement: Encourages participation from all attendees, leading to more productive and inclusive meetings.

-Enhance Accessibility: Provides a valuable tool for individuals with hearing impairments.

-Boost Global Collaboration: Facilitates effective communication and collaboration across diverse teams.

By utilizing Zoom Translated Captions, you can create more inclusive and accessible meetings that foster effective communication and collaboration across diverse teams and audiences.

Note: Translated captions are already included in the Zoom Workplace Business Plus and Zoom Workplace Enterprise Plus plans, but it is also available as an add-on for other paid Zoom accounts.

How to enable translated captions: Click Me!

Looking for some suggestions.  I try to map as much as possible through SAML.  I've got user groups mapped for license types and some Zoom Phone rights.  Now I need to add another group for a marketplace app.  Looking at my mapping, I keep thinking there has to be a better way of doing this.  I thought maybe I could be clever and pass a different attribute name, but no dice.  A group is a group.

So today, I have my mapping like this to account for host / basic and call recording rights or no.

Attribute         SAML Value                                   Zoom Group

CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

If I wanted to add another permission for this marketplace app, this strategy starts to get complicated.  The only way I can think to do it is to pass a SAML value for every possible rights config.

Attribute         SAML Value                                   Zoom Group

AppRights     ZoomApp_Recording_Hosts    Zoom_Hosts  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Hosts    Zoom_Hosts  Zoom_MrktApp
CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
AppRights     ZoomApp_Recording_Basic    Zoom_Basic  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Basic    Zoom_Basic  Zoom_MrktApp
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

Is this really the only way to do it or am I missing something?

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience