I'm trying to use the incoming livestream feature on a webinar and I'm trying to stream from a Blackmagic ATEM Mini Pro ISO. I copied the server URL and stream key from my webinar session into the ATEM Control Software and hit "On Air" to begin streaming, but the incoming livestream popup on Zoom shows "No data" where the stream should be.

I updated both the ATEM software (10.0) and the Zoom Workplace app (6.6.0) to their most recent versions.

I tried streaming from OBS to the same webinar session to see if Zoom wasn't accepting the incoming stream for some reason, and streaming from OBS worked. I also tried streaming from my ATEM to YouTube and Facebook to see if the ATEM wasn't sending a stream, but that worked as well. So the ATEM seems to be able to send a stream and Zoom seems to be able to receive one, but I can't get the two to work together.

Ideally I would love to be able to stream into the webinar instead of connecting the ATEM as a webcam via USB because the ATEM only has one USB output and I would like to use it to record ISO feeds and cut decisions to an SSD instead.

Hello. I teach a class in Zoom and often prefer the webinar format.  

When in the meeting format, when someone presses a floating emoji, their name is attached to it, so, as the teacher/host, I can better engage with the students/audience.  

Could there please be an option to have the same thing happen during a webinar?  The floating emojis in webinars do not indicate which attendee shared the emoji. It would be great if that were visible as it is in meetings. Please consider it. Thank you.

"Send Preview Email" is not sending the sample to my email.

I have tried a few different upcoming webinars and clicked "Send Preview email" to myself and it is not sending. I have tried to send the follow up, confirmation and other emails to check my edits with no success.

I have changed the email address to check on that and no luck.

Please help.

Hello!

We've been using Zoom Webinars for a few years now (albeit not continuously), and we didn't have any problems with the "view only" option when sharing a webinar recording.

Go to webinar recording, click the "Share" button, click the "More settings" button, set expiration date, uncheck "Viewers can download", check "Viewers need to  register to watch" option, check "Password" option, uncheck "Allow invitees to access recordings without the passcode, click "Save". Enter the email address(es), click send.

This is what we did, and the page that opened from the Zoom email link is the video "portal" to watch the video.

And now, for whatever reason, doing this in the webinar recording sends the email, but when the link is clicked, the video "portal" opens and the "Download (xx) files" link is displayed in the "portal."

How do I prevent this?

Thanks in advance.

In a webinar I recently hosted, the attendees were adding helpful links in the chat. When I downloaded the chat after the session, I was no longer able to access the links. When they shared the URL, they presented as the page title, and that's all the chat seemed to save. 

Is there a way I can access the links shared in the chat after the webinar as the host/webinar owner? 

When setting up my webinar, I selected "Automatically record to the cloud." However, once the webinar concluded, the recording was not there and the "automatically record" was not selected.

I would assume that Zoom has the recording somewhere - How can I recover my webinar?

Hi everyone- I will be using the Zoom translated captions on a meeting I am recording. I plan on sharing the recording and need to have the captions displayed permanently as the speaker will be speaking in Spanish and our viewers are primarily English speakers. Does anyone know if I can ensure the recording always displays the English translated captions? Additionally, is there an option to display the captions in either English or Spanish? Thank you!

During meetings hosted by me I can hear all participants except one. She can hear me, the other participants can hear her as her microphone is turned on, It's only me who cannot hear her. This is not happening at every meeting but quite often. Obviously my audio works as I host many meetings a day and I have this problem with just one participant. Does anybody have any suggestions?