Hello!

We've been using Zoom Webinars for a few years now (albeit not continuously), and we didn't have any problems with the "view only" option when sharing a webinar recording.

Go to webinar recording, click the "Share" button, click the "More settings" button, set expiration date, uncheck "Viewers can download", check "Viewers need to  register to watch" option, check "Password" option, uncheck "Allow invitees to access recordings without the passcode, click "Save". Enter the email address(es), click send.

This is what we did, and the page that opened from the Zoom email link is the video "portal" to watch the video.

And now, for whatever reason, doing this in the webinar recording sends the email, but when the link is clicked, the video "portal" opens and the "Download (xx) files" link is displayed in the "portal."

How do I prevent this?

Thanks in advance.

In a webinar I recently hosted, the attendees were adding helpful links in the chat. When I downloaded the chat after the session, I was no longer able to access the links. When they shared the URL, they presented as the page title, and that's all the chat seemed to save. 

Is there a way I can access the links shared in the chat after the webinar as the host/webinar owner? 

When setting up my webinar, I selected "Automatically record to the cloud." However, once the webinar concluded, the recording was not there and the "automatically record" was not selected.

I would assume that Zoom has the recording somewhere - How can I recover my webinar?

Hi everyone- I will be using the Zoom translated captions on a meeting I am recording. I plan on sharing the recording and need to have the captions displayed permanently as the speaker will be speaking in Spanish and our viewers are primarily English speakers. Does anyone know if I can ensure the recording always displays the English translated captions? Additionally, is there an option to display the captions in either English or Spanish? Thank you!

During meetings hosted by me I can hear all participants except one. She can hear me, the other participants can hear her as her microphone is turned on, It's only me who cannot hear her. This is not happening at every meeting but quite often. Obviously my audio works as I host many meetings a day and I have this problem with just one participant. Does anybody have any suggestions?

Zoom has removed the webinar service from my account (despite having an active license), and I had active webinars accepting registrations. What will happen to those events and to the people who registered for them and how do I get this fixed so that we can run our webinars. 

Our webinar URLs that we share on socials do not generate a link preview with the webinar topic text or banner image. Seems like a pretty core piece of functionality. 

I've looked into the issue and it seems that there's a problem with the robot.txt file associated with the zoom domain that we have no access to. 

Has anyone else experienced this, and is there a way to fix the issue? It's unclear why this happens and what triggers the issue, but I have encountered the problem several times in the last few months. 

The org I work for recently completed a multi-day online conference using Zoom webinars, and the entire conference was recorded to cloud. There was also Spanish and ASL interpretation for the entire conference.

As I have been working with the various recording files, I have found that the Spanish interpretation audio is consistently out of sync with the video files. This is occurs even if I give a generous lead gap for the start of the Spanish audio... the interpretation ends several minutes before the video and falls further out of sync (ahead of) the video as it gets longer.

I have discovered that I can approximately correct this discrepancy if I slow-down the interpretation audio by around 5% (playback at 95% speed). The audio at 95% also sounds more natural, which makes me think that this discrepancy is an artifact of Zoom's audio compression.

Has anyone else encountered this discrepancy in their interpreted audio in Zoom recordings recorded to cloud? Does the same problem exist in recordings to desktop?