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Zoom Computer Recording Doesn't Show Speaker Box Only Slides

Hey, I recorded a webinar today to my computer, like I always do. However, Zoom did not generate all the video files it usually does. It only exported one video file with the audio and just the slides. Unfortunately, the speaker window didn't appear ... Show more

Hey,

 

I recorded a webinar today to my computer, like I always do. However, Zoom did not generate all the video files it usually does. It only exported one video file with the audio and just the slides. Unfortunately, the speaker window didn't appear on the recording even though they did on the actual live webinar.

 

Does anyone have any idea why? Again, this is a computer recording and our last webinar last month worked perfectly. The only thing I can think that I did differently was that I had 2 screens this time around. Do you think that interfered? 

 

In any case, does anyone know if it's possible to recover any files that maybe have the speaker box in the image as well? 

 

Thank you.


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Resolved! Running multiple simulive Zoom webinars at once

Hi folks,I'm looking at this article and I still have a couple of questions on Zoom simulive webinars.1. Can we run multiple at once from the same Zoom account? We have 'normal' webinars running at the same time. Is it possible to have multiple simul... Show more

Hi folks,

I'm looking at this article and I still have a couple of questions on Zoom simulive webinars.
1. Can we run multiple at once from the same Zoom account? We have 'normal' webinars running at the same time. Is it possible to have multiple simulive or live webinars at once?
2. Is it possible to run one without any chat support? Or to have a way where we are notified internally if there's a question in the chat (Like in eWebinar)

Thanks,
Cliona



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Resolved! Zoom Events Maximum EVENT Duration

Hi everyone, Does anyone know the maximum Zoom Events event duration. I do not mean the maximum amount of time of a meeting or webinar session. I mean the maximum of the entire event. Our company was thinking of doing a month long event but we were n... Show more

Hi everyone,

 

Does anyone know the maximum Zoom Events event duration. I do not mean the maximum amount of time of a meeting or webinar session. I mean the maximum of the entire event. Our company was thinking of doing a month long event but we were not sure if that was possible. We will only have one or two sessions each day. The longest event I have done so far is 3 days so I was not sure and I cannot find it in the documentation. 

 

Thanks for any help you can provide. 

Andrew


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Is it possible to create custom layouts on Production Studio?

I want to host a webinar where the presentation and the speaker tiles are of the same size. While individual attendees can resize their views according to personal preference, I want this to be the uniform view for all attendees.But the existing temp... Show more

I want to host a webinar where the presentation and the speaker tiles are of the same size. While individual attendees can resize their views according to personal preference, I want this to be the uniform view for all attendees.

But the existing templates do not allow the 2 tiles be of the same size. Can I create a custom layout on the production studio?


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Presenter View

When I give a presentation, I always use Show Presenter View, expecting that my audience will see the pictures I'm showing and a small camera shot of me. On my side, I will see those two things, but also my script and the next slide (which the audien... Show more

When I give a presentation, I always use Show Presenter View, expecting that my audience will see the pictures I'm showing and a small camera shot of me.  On my side, I will see those two things, but also my script and the next slide (which the audience is not supposed to see).  Today, my audience did not see a camera shot of me and saw my script, which significantly reduced the size of the pictures I wanted them to see.  I knew the audience did not see the camera shot of me, but was not aware of they were seeing my script (with reduced picture size) until the end.  What did I do wrong?  How do I keep from having that happen again?


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Resolved! Zoom Webinar Livestream to YouTube - Stuck in audio loop

Hello! I used the "Livestream to YouTube" feature for the first time and had a bad experience: Every 20 seconds, it restarted the audio, overlapping on top of me continuing to present. You couldn't understand what I was saying because it was restarti... Show more

Hello! I used the "Livestream to YouTube" feature for the first time and had a bad experience:

 

Every 20 seconds, it restarted the audio, overlapping on top of me continuing to present. You couldn't understand what I was saying because it was restarting the webinar on top of me over and over again. After 3 minutes, I ended the event because it sounded like 10 of me talking over myself. Both the Zoom Webinar recording and YouTube livestream recording sound like this.

 

Has anyone else had this issue? Any fixes?


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Hyperlink in Chat Not Clickable

Whenever I share a hyperlink to may participants, they are not able to click on it. This is a major issue as it hampers my webinars. My browser is updated and I use Chrome. None of the link that I share with my participants are clickable.

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trying to fit gallery view of 15 participants in webinar along side sharing PP slides presentation

Hello,I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.I use my second monitor to share slides but when I do it the gallery view overlaps the slides.I have tried to go to 'My Screen' at t... Show more

Hello,

I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.
I use my second monitor to share slides but when I do it the gallery view overlaps the slides.
I have tried to go to 'My Screen'  at top of my screen 1and play around and yes I can have it in side by side with me next to it, but the slides do not move. I end up going back to 'meeting' at the top of my screen and just have to move my gallery view off the screen if I need to see all of the slide content.
Is there a way I can see the full gallery view of my participants and reduce the size of the slide area so that i can still all of the slides and have them still moving through the presentation?

Hope you can help.

 

 


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Resolved! Webinar - Audio from Video Not Heard Through Shared Screen from Presenter

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.It works fine when we use a meeting rather ... Show more

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.

It works fine when we use a meeting rather than a webinar.

I tried to duplicate the problem on silicon macs and I was able to hear the audio from each computer. However, when I tried to share my video with the windows presenter, he could not hear the audio. We tried both from within a powerpoint file as well as using the Video file option in the advanced tab on the shared screen.

Interesting side note, when I tried the video file option in the advanced tab on the sharing screen between the two silicon macs, the audio was not heard. Only if I share through the narmal screen share, did the audio work.

We have looked at the settings and have found nothing else to change. The share audio option is always grayed out on the silicon macs.

 

Does anyone have any answers or things to look at? We would like to solve this before future webinars.


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Resolved! Production Studio Scenes missing

I am having a problem with scenes missing when I go into my Webinar and load production studio. Specifically it is all the scenes that us an image only. I use the Media templates and load my image. I save it and see it in PS. When I start my Webinar ... Show more

I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  


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