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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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What are Zoom Webinars?

Host interactive online events with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Webinars support articles or start a new discussion below!

Recent Activity

Zoom Webinars Disappearing

Zoom has removed the webinar service from my account (despite having an active license), and I had active webinars accepting registrations. What will happen to those events and to the people who registered for them and how do I get this fixed so that... Show more

Zoom has removed the webinar service from my account (despite having an active license), and I had active webinars accepting registrations. What will happen to those events and to the people who registered for them and how do I get this fixed so that we can run our webinars. 


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Webinar URL not generating preview on socials?

Our webinar URLs that we share on socials do not generate a link preview with the webinar topic text or banner image. Seems like a pretty core piece of functionality. I've looked into the issue and it seems that there's a problem with the robot.txt f... Show more

Our webinar URLs that we share on socials do not generate a link preview with the webinar topic text or banner image. Seems like a pretty core piece of functionality. 

 

I've looked into the issue and it seems that there's a problem with the robot.txt file associated with the zoom domain that we have no access to. 

 

Has anyone else experienced this, and is there a way to fix the issue? It's unclear why this happens and what triggers the issue, but I have encountered the problem several times in the last few months. 


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Interpretation Out-of-Sync in Webinar Recordings

The org I work for recently completed a multi-day online conference using Zoom webinars, and the entire conference was recorded to cloud. There was also Spanish and ASL interpretation for the entire conference. As I have been working with the various... Show more

The org I work for recently completed a multi-day online conference using Zoom webinars, and the entire conference was recorded to cloud. There was also Spanish and ASL interpretation for the entire conference.

 

As I have been working with the various recording files, I have found that the Spanish interpretation audio is consistently out of sync with the video files. This is occurs even if I give a generous lead gap for the start of the Spanish audio... the interpretation ends several minutes before the video and falls further out of sync (ahead of) the video as it gets longer.

 

I have discovered that I can approximately correct this discrepancy if I slow-down the interpretation audio by around 5% (playback at 95% speed). The audio at 95% also sounds more natural, which makes me think that this discrepancy is an artifact of Zoom's audio compression.

 

Has anyone else encountered this discrepancy in their interpreted audio in Zoom recordings recorded to cloud? Does the same problem exist in recordings to desktop?


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Resolved! Inability to show moderators on camera during the simulive webinars is very restrictive

Hey Zoom team, We have started to use Zoom simulive for running regular trainings as part of our scaled customer onboarding programme (All of these were live previously). We always have moderators proactively sharing information in the chat as well a... Show more

Hey Zoom team, 

We have started to use Zoom simulive for running regular trainings as part of our scaled customer onboarding programme (All of these were live previously). We always have moderators proactively sharing information in the chat as well as answering questions in the Q&A but we have found that the experience for the user is a lot less personable before given that the moderator cannot be seen on camera also.

Is this something that you are planning to implement for simulive? It's a major blocker for us. I understand that it's possible to do the live Q&A afterwards but without being able to see the moderators during the session there has been some accusations that it is not even real people in the chat and that they are AI bots. We want to make the experience more personable.

Thanks,
Cliona


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How to find webinar join link from the desktop app

I'm working with an account that hosts webinars. When I log in on the browser, and then try to launch the webinar, the browser forces me to use the desktop app. There's no way around it - I'm always redirected to the desktop app. When I'm in the app,... Show more

I'm working with an account that hosts webinars. When I log in on the browser, and then try to launch the webinar, the browser forces me to use the desktop app. There's no way around it - I'm always redirected to the desktop app.

 

When I'm in the app, I can't find a list of the webinars to join directly from the app.

 

It's just a weird experience to have to log in on the browser to find the link to join, and then get redirected to the app. I'd love to be able to start in the app, or stay in the browser.

 

User error? Is there something I'm missing?


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Resolved! Force all webinar attendees to remain anonymous

I want to make sure the panelists cannot see any attendee names, as well as the attendees not be able to see the names of others. I also want to make sure that the Q&A and Chat all names are anonymous. In other webinar platforms there is an option to... Show more

I want to make sure the panelists cannot see any attendee names, as well as the attendees not be able to see the names of others.  I also want to make sure that the Q&A and Chat all names are anonymous.

 

In other webinar platforms there is an option to force all names to anonymized. Is this possible in zoom webinars?

 

If so how?

 

Thank you


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Access Denied for Zoom Events Hub

Hello,I have created a new Zoom account, purchased a Pro workplace license (assigned to myself), and 50 per-seat licenses (assigned to myself)Now, when I try to go to the events hub to create a hub and event, the system says "access denied."https://p... Show more

Hello,
I have created a new Zoom account, purchased a Pro workplace license (assigned to myself), and 50 per-seat licenses (assigned to myself)
Now, when I try to go to the events hub to create a hub and event, the system says "access denied."

https://prnt.sc/-Nf-pMGzCVkD

Here is what my licenses look like

https://prnt.sc/6EFkDsHpFG5N

I am logged in to events with the same user.

https://prnt.sc/paiCVL0OJ9a7

And I am logged out of all other accounts.

What can I do? I really need to hurry and create an event


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By
Newcomer
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Zoom Webinar Data in Salesforce

I installed Zoom for Lightning in Salesforce. I want to pull Zoom Webinar report data (link below) into Salesforce.


https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066245

 

Can you help?

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Newcomer
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Zoom Webinar Object - Passcode Decode

I installed Zoom for Lightning App in Salesforce. Object is 'Zoom Webinar' Lightning Page, 'Passcode' Field equals 0sBRzP7DkqUlUtikpBK0BR84V0BkWK0HEvL5tgaw3s4= There is a "Zoom Webinar Passcode Edit" Button, returns UI with decoded passcode, (i.e., a... Show more

I installed Zoom for Lightning App in Salesforce.

 

Object is 'Zoom Webinar'

 

Lightning Page, 'Passcode' Field equals 0sBRzP7DkqUlUtikpBK0BR84V0BkWK0HEvL5tgaw3s4=

 

There is a "Zoom Webinar Passcode Edit" Button, returns UI with decoded passcode, (i.e., above equals 347786).

 

Where can I access the encrypted key to decode the passcode for ZVC__Zoom_Webinar__c Object ZVC__Passcode__c text field?

 

 

 

 


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Newcomer
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Resolved! How to remove zoom branding from webinar registration email?

Is there a way to remove or replace the Zoom logo that appears in the Webinar registration email? Thank you

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