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Is boundary framing working for anyone with auto-framing?

neve
Contributor III
Contributor III

I just noticed a few new camera features have rolled out and I thought I'd try them.

 

First, we finally can rename cameras without using regedit!

 

Boundary framing promises to solve a problem I have in several of my rooms. I have a camera at the back of the room which zooms way in on a speaker at a podium. Sometimes speakers wander off to point at the big screen, so if the camera could follow them, that would be great!
I went through the process documented on this Zoom KB and the setup went well once I found the tiny "set camera boundary" button. I zoomed in on the area where a speaker might wander, walked around, confirmed head tracking. It was looking great.

I then tried it in a meeting. I started with manual framing, zoomed in as usual. I switched to auto-framing and nothing changed. I wandered off to one side and the camera zoomed all the way out (bad). I stood in my new position within the area I had set, and the camera zoomed back in eventually. I walked back to the podium, and again the camera zoomed all the way out, and never moved again. All the way out is useless for the viewer.

 

This is a AVer Cam 540 with Zoom running on a Win11 PC.

 

 

1 REPLY 1

ZoomZoom
Community Champion | Employee
Community Champion | Employee

Hi, @neve 

I would recommend opening a ticket with our technical support as this is not expected behavior.

By the way, 6.2.0 just came out and it is a big release. Although I don't see anything in the notes that might address this specific issue, it is always worthwhile to retest with the latest version.

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz