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ZoomZoom · 2024-11-08 07:33 AM

Those are really old devices. You might need to reach out for Poly. In April 2023, Zoom released version 5.14.5 for the Zoom Rooms Android Controller application, which is the the final version supporting legacy devices (“Affected Legacy Hardware”). ...

ZoomZoom · 2024-10-22 06:41 AM

Hi, @N3Stuart The Zoom Room only shows as options the devices that it detects. I would recommend unplugging any extraneous devices or cables and see if the microphone is detected. If it is not, I would upgrade the Logi firmware, followed by the Zoom ...

ZoomZoom · 2024-10-22 06:33 AM

Hi, @micknjen The instructions are as follows: Sign in to the Zoom web portal. In the navigation menu, click Room Management then Zoom Rooms. Using the tabs and Search function, locate the room, floor, or location you want to apply the background to,...

ZoomZoom · 2024-10-15 06:35 AM

Hi, @neve I would recommend opening a ticket with our technical support as this is not expected behavior. By the way, 6.2.0 just came out and it is a big release. Although I don't see anything in the notes that might address this specific issue, it i...

ZoomZoom · 2024-10-08 07:05 AM

Hi, @MichaelR . 5.15.7 is an old Zoom version. Can you try to uninstall it and download the latest one from https://zoom.us/download?os=mac You will want the one for Apple Silicon.

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Re: Zoom Rooms and Logitech Sync - Some of your zoom devices need to be upgraded - 6.2.1

Re: Zoom Room Controller - Microphone - Source - Disable, HDMI (USB Capture HDMI)

Re: setting up Zoom Room background for all room

Re: Is boundary framing working for anyone with auto-framing?

Re: Errorcode: 10001 - Update can not be installed

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