Zoom keeps crashing and disconnecting me

[mtldnsc]

Zoom keeps freezing and crashing during meetings - I'm a therapist and conduct my online sessions on the app. I also give lectures on it. Today I had a 2-hour lecture and got disconnected 7 times. I need to fix it urgently. What could be wrong? Internet connection is strong.

[bstrelko]

1. Does the issue persist on other devices running on the same network?
2. Which version of Zoom (and which OS) are you using? Latest?
3. Are there any other applications running on your device that can be closed out?
4. Are you using a wired or wireless connection?
5. Does the issue persist after rebooting your device?

The answers to these questions will better allow us to assist in the troubleshooting process.

[mtldnsc]

Thank you for replying

The issue does not persist in other devices in the same network. However it also does not persist in the same device, different network. So I'm guessing there's an issue with the network when running Zoom on the computer. The usual network is wireless and the issue does persist after reboot. Thanks!

[MichaelGaskill]

Hello. I have this problem right now. I was doing an online teaching and the feed dropped and came back on about ten seconds later, but the recording was stopped. This has happened TWICE in the same recording within 3 minutes of each other. 

I'm going to use your questions for mtldnsc as mine.

1.) I don't use other devices for Zoom.

2.) The latest, whatever that is because I keep it updated.

3.) I have no other apps open.

4.) I was using wireless, but after the first crash, I used an ethernet cable immediately and had the same thing happened.

5.) I have rebooted and will return to comment after using the program.

Thank you, bstrelko

Michael

[jcst]

I am having exactly the same issue. Tried the same things. Same result. Very frustrating. Any updates on a resolution that you have heard?

[nankisingh]

Same issue. AS a therapist I cannot hold any meeting or webinar on Zoom. highly frustrated. Is there any support from zoom at all?

[MGSR]

Hello @nankisingh! Welcome to the Zoom Community! May I know what device, operating system, and Zoom app version you are using?

[nankisingh]

Processor 12th Gen Intel(R) Core(TM) i5-1235U 2.50 GHz
Installed RAM 8.00 GB (7.83 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

I have reinstalled windows 5 times, reinstalled zoom app 5 times, but this issue has not been resolved.

The issue persists and I use this one device only. Is there any support for this?

[nankisingh]

The only option I can see here is to start using Google Meet and leave Zoom. 

With the constant crashes, it is not viable to use anymore. Even though this is a paid version through my LMS platform - the sheer crashing of zoom on my system makes is a big waste of money.

Does Zoom even have a support team? Cuz so far they have been taking no accountability and refused to get on a call to resolve this. So frustrated with this issue.

[Petluc]

I have had the same issues.  I have contacted customer support, but they blamed it on my internet, my computer and everything else they can think of.  I have had the cable company out, worked with HP for several DAYS trying to resolve the problem, but Zoom has been no help.  I too am going to cancel my account with Zoom and use Teams or another application.

[mtldnsc]

Hello,
An update on my previous complaint: Zoom has stopped crashing mid-meeting, but it keeps giving me this error message now and then (when I'm trying to start or schedule a meeting). It's not as bad as it was, but it is annoying and not reflective of the price we pay for this service.