missing msi file

[LofB]

I have Zoom Workplace 6.3.0 (52884) installed. The computer is trying to update to 6.4.2.
During the course of the update, I receive the message that the feature I am trying to use is on a network resource that is unavailable. I am to look for “zoon InstallerFull.msi”, which cannot be located.

Downloading the latest version of Zoom does not resolve anything. The computer does not accept the msi file that has been downloaded.

Attempts to delete the app failed, with the same error message generated.

Suggestions / Guidance please.

Thank you