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Zoom keeps crashing and disconnecting me

mtldnsc
Newcomer
Newcomer

‎2025-01-18 03:16 PM

Zoom keeps freezing and crashing during meetings - I'm a therapist and conduct my online sessions on the app. I also give lectures on it. Today I had a 2-hour lecture and got disconnected 7 times. I need to fix it urgently. What could be wrong? Internet connection is strong.

Topics:
2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

‎2025-01-20 09:07 PM

  1. Does the issue persist on other devices running on the same network?
  2. Which version of Zoom (and which OS) are you using? Latest?
  3. Are there any other applications running on your device that can be closed out?
  4. Are you using a wired or wireless connection?
  5. Does the issue persist after rebooting your device?

 

The answers to these questions will better allow us to assist in the troubleshooting process.

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mtldnsc
Newcomer
Newcomer
In response to bstrelko

‎2025-01-25 07:15 PM

Thank you for replying

The issue does not persist in other devices in the same network. However it also does not persist in the same device, different network. So I'm guessing there's an issue with the network when running Zoom on the computer. The usual network is wireless and the issue does persist after reboot. Thanks!

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