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Zoom crashes when joining meetin but works perfectly fine starting one

VentisLunares
Newcomer
Newcomer

‎2025-11-26 04:41 AM

Hello! My Zoom app keeps on crashing when joining a meeting, it would open the audio and video preview window then once I click join, it would crash and attempt a rejoin but crash again. However, when joining through the web app it works perfectly fine and also when starting my own meeting. I have restarted my laptop, updated all drivers (video and audio), did a cleanzoom uninstall and reinstalled Zoom's latest version, and disabled hardware acceleration in the Zoom settings. I have also adjusted the sample rate and bit depth of my recording devices seeing how this fixed the same issue for others in the Zoom Forums, unfortunately this didn't fix it for me . 

Topics:
1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-12-04 06:31 AM

Hello @VentisLunares!

Welcome to the Zoom Community! We're glad to have you here!

May I know what device, operating system, and Zoom app version you are using? 


Mark
Zoom Community Team
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