Frequent Network Disconnection when joining Bi-weekly meeting using Zoom

[lillee]

Hi ,

I have one user who have a recurring Zoom network connection issue when joining a Bi-weekly meeting.

[lancetlc]

Hey @lillee 

That recurring, bi-weekly timing suggests the problem might be related to a scheduled event or network condition that occurs around the same time or day.

Start with the basics to rule out common, simple causes:

• 1. Update Everything: Ensure the user's Zoom client is the latest version. Also, check that their operating system and the router's firmware are up to date.

• 2. Restart Devices: Have the user restart their computer, modem, and Wi-Fi router before the meeting. This clears out temporary glitches and refreshes the connection.

• 3. Test Internet Speed: Ask the user to run a speed test (e.g., Speedtest.net) right before the meeting time. Zoom recommends at least 1.5 Mbps} (upload/download) for group HD video. Note: Fast speed doesn't guarantee stability; watch for consistency (jitter and latency).