Unstable Internet Connection

[marcoscasillas]

As other member have reported, I consistently have a "your network connection is unstable" while using zoom if I turn the camera on which causes voice to break and come choppy

- I have checked my internet speed and it's lighting fast (169 mbs on fiber over wifi)

- I have even downgraded my camera to preserve bandwidth (did not work)

- I only experience this issue with Zoom... use Teams, Google meet, and other apps without issues all the time

- I have uninstalled and re-installed zoom to the latest version (same result)

- I have resent routers and fiber modem...

- I work from home and I am the only person using any bandwidth

Does any one have any suggestions? It's impossible to reach a live human in support 

[aileenfelix · Accepted solution]

Hi marcoscasillas - i'm sorry to hear about this issue. It seems like you tried almost everything. My recommendation would be:

1. Pause or close unnecessary background apps, especially those that use significant bandwidth to reduce network load and see if issue persists.
2. Ensure your camera and microphone are working properly and not causing interference.
3. Check if your device is compatible with the latest Zoom version and system requirements: Zoom System Requirements for Windows, Mac, Linux & Zoom System Requirements: Zoom Web App and Web Client
4. If possible, connect your device directly to your router using an Ethernet cable and check if issue re-occurs.
5. Optimize Zoom Settings: Adjust settings like video resolution and frame rate to reduce bandwidth usage.
6. Check our guide on how to troubleshoot audio issues

If issue persists, then I would recommend that you create a tech support case through this link so one of our tech engineers can further assist and investigate what's causing this issue.

[Firescribe]

I've had this problem for many months and have done all those things. It does not solve the problem of "unstable Internet connection."

[jcbncmh71]

I am having the same issues as previous posts and have tried all the recommended fixes.  Is it possible that any of the following can affect my video and audio connection?:

1.  I have a huge amount of bandwidth for my internet from Spectrum but it can be spotty in my neighborhood.  It always seems that between 12:00-3:00, these issues occur.  First my camera goes black, then I get the message that my Connection is Unstable and my sound goes out.  So is it a bandwidth issue from Spectrum for my neighborhood during lunch rush?

2.  Can participants screenshotting, playing with their settings, turning on AI, etc affect me and my connection?

3.  I am using a docking station for a laptop and camera connects to it.  The casing for the USB-C cable broke off at the point of insertion to my laptop from the docking station.  I would think that would affect my meeting regardless of time of day.

4.  I have backup software that is running the background.  I have turned off Adobe at startup.  I have turned off One Drive at startup also and curious about Microsoft Sharepoint.exe.  Didn't know if turning that off at Startup would help. 

5.  I don't use Chrome browser to access Zoom anymore, just the Zoom Workplace client app as I know Chrome is a huge memory hog.

6.  I record my meetings and AI is also running on the meetings.

Just trying to think outside the box here as it fails at the most inopportune times with me as the primary host.  I have to make somebody a co-host and then shut down and log back on which causes 4-5 minutes of awkward silence.

This has happened now for almost a year.

Any thoughts?

Thank you!