Unstable Internet Connection

[marcoscasillas]

As other member have reported, I consistently have a "your network connection is unstable" while using zoom if I turn the camera on which causes voice to break and come choppy

- I have checked my internet speed and it's lighting fast (169 mbs on fiber over wifi)

- I have even downgraded my camera to preserve bandwidth (did not work)

- I only experience this issue with Zoom... use Teams, Google meet, and other apps without issues all the time

- I have uninstalled and re-installed zoom to the latest version (same result)

- I have resent routers and fiber modem...

- I work from home and I am the only person using any bandwidth

Does any one have any suggestions? It's impossible to reach a live human in support 

[aileenfelix · Accepted solution]

Hi marcoscasillas - i'm sorry to hear about this issue. It seems like you tried almost everything. My recommendation would be:

1. Pause or close unnecessary background apps, especially those that use significant bandwidth to reduce network load and see if issue persists.
2. Ensure your camera and microphone are working properly and not causing interference.
3. Check if your device is compatible with the latest Zoom version and system requirements: Zoom System Requirements for Windows, Mac, Linux & Zoom System Requirements: Zoom Web App and Web Client
4. If possible, connect your device directly to your router using an Ethernet cable and check if issue re-occurs.
5. Optimize Zoom Settings: Adjust settings like video resolution and frame rate to reduce bandwidth usage.
6. Check our guide on how to troubleshoot audio issues

If issue persists, then I would recommend that you create a tech support case through this link so one of our tech engineers can further assist and investigate what's causing this issue.

[Firescribe]

I've had this problem for many months and have done all those things. It does not solve the problem of "unstable Internet connection."