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After Recent Update My Zoom Application Fail to Connect on 5G Network

Anish08035
Newcomer
Newcomer

After Recent Update My Zoom Application Fail to Connect on 5G Network, when I am opening my latest 6.6 version of zoom in my phone , my phone internet connection becomes unstable. This happening after the recent zoom application update. I am trying to convey this zoom support team but didn't find any support number or email id.

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

As an electrical engineer with a degree in communication electronics I spoke on the first cell phone in 1974 1 month before the first official call was made in New York City. So I am very knowledgeable about this technology. You did not state who is the carrier nor how strong the signal was nor the type of phone. Most likely you have a weak signal. 5G has a shorter range than 4G and T-mobile is noted for spacing towers too far apart to provide smooth coverage between towers even for 4G. I have one bar on an ATT 5G on an iphone with a solid internet connection and I am only 1 mile from the tower inside a building which further reduces a 5G signal strength. Try the phone with your home WiFi to see what the stream is like.

If this works please click accept as a solution.