Configure NAA for Office add-ins

[JessicaAranda]

Got an email saying that we need to enabled NAA by the 27th of January. 

I am trying to enable the NAA in the Zoom web portal using the KB article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078410). I follow all the steps but once I put in the office creds and approve the permissions it kicks me back to a Zoom site that says uh-oh page not found. This feature is still not enabled. 

[dlamparty]

I get the same thing.

[dlamparty]

Same thing happened to me. I think that I might go the custom application route.

[GregR21]

Same 

Uh oh!

[FixingStuff]

Same here. I reached out to a Zoom rep directly, and will update here if they are able to help.

[babston]

I am also getting the same Uh oh response page. 

[dlamparty]

I created a custom application and I am not sure what that did. LOL. I have a opened a ticket with support.

[JH01]

Same here. The app is registered in the Azure portal and appears to have correct permissions but the "Enable Nested app authentication for Outlook Add-in SSO" option in the account settings does not remain enabled.

[kevin-l]

I am also getting the same. Is there a way to flag this to Zoom Support?

[FixingStuff]

I created a helpdesk ticket and linked this thread. They should be aware by now.

[kevin-l]

Awesome. Thanks!

[TGG-Aerin]

I just completed a 54-minute phone call to support. I was told they have problems on the back end the engineers are working to resolve. Strangely, while I was on the phone with them, I got the toggle to accept the permissions and stay enabled. However, the Zoom-Office-Add-in-NAA app in the Enterprise Applications does not look fully cooked. I hope to get a follow-up from Zoom on the open ticket later.

[TGG-Aerin]

I just completed a 54-minute call with Zoom Support. They informed me that there is a problem on the back end, and the engineers are working on it. 

Sorry for this duplicate post - I did not realize my first one was awaiting approval. MODERATOR: Please delete this one.

[rsalinas15]

I ran into the same issue by getting redirected to an uh-oh page. Went through the steps again and the setting was enabled without issue.

[MGSR]

Hello community members! 

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[WG5]

Could the issue be related to diff Auth credentials for Zoom Admin vs MS Tenant Admin? My Zoom mgmt credentials not the same email etc as the MS Tenant so a different credential set is used at the permissions prompt. After accepting the prompt, I am punted to the Uh Oh page and no longer logged into Zoom's page.  I'd rather not build a custom Entra app.  Thx

[FDmg]

is there any update or temp resolution?

[LinGF]

Any update re this Tech issue? Thank you! 

[JMG0932]

Any updates for this issue?  

[mmacfall]

Same issue here...sigh.

[babston]

Finally worked for me this am without an issue

[JMG0932]

Thank you, it works for me now too

[Martin12]

The setting has completely disappeared for me now. Is anyone else still seeing it? If it's not there, does that mean it's now enabled by default?

[ichavez]

This now worked for me.

[WG5]

We are good to go this morning too.  Can someone from Zoom support pls post some detail on the cause?  Thank you.

[dlamparty]

This is what I received from support on Saturday.

Our engineers determined what caused the "uh oh" page after authorizing the "Nested App Authentication" feature in Zoom. The details are not precise; however, the current consensus is that internal logic was not passing the authorization token to the correct server. 

We are implementing a hotfix tonight (1/17) for the issue with the Nested App Authentication for Outlook add-in. Please attempt to re-configure the Nested App Authentication (NAA) sometime tomorrow or at your earliest convenience. You will not be required to take any additional steps other than what is outlined in our NAA support article.

[dclark1]

Is anyone getting a "offline" message when they try to authenicate and save the change?  I've placed a ticket for this but concerned since the deadline is coming up.