Zoom Room

[Zoomie-E]

Hello

We currently have one Zoom Room set up with Office 365 calendar integration, running on a Neat Bar. We’re using Pexip to enable interoperability with Microsoft Teams.

When we schedule a Teams meeting and invite the room, it appears correctly on the Zoom Room controller (running in Zoom mode). However, when we attempt to join the meeting, the system places us in the lobby until someone admits us.

Is there a way to configure it so that when we click Join, the room is connected directly to the call without needing to be admitted?

We’ve noticed the same behavior on native Zoom meetings as well — even with the waiting room feature turned off both on the Zoom Room and in the general Zoom portal settings.

Any guidance or suggestions on resolving this would be greatly appreciated.

[LK_EXN]

Hi

I didn't have a chance to see this live or play a little bit with config, but according to Pexip website:
"The Trusted devices and Teams Meetings lobby bypass licenses are optional add-ons for customers with Microsoft Teams CVI or Google Meet interoperability"

https://help.pexip.com/service/trusted-devices.htm 

And also here:
"By default this is a guest join experience, therefore someone has to be in the Microsoft Teams meeting to admit you from the lobby. However, if you have Pexip's Teams Meetings Lobby Bypass add-on, your Zoom Rooms can join your Teams meetings directly without having to be admitted from the lobby."

https://help.pexip.com/service/teams-join-zoom.htm