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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Marketo Integration sending incorrect attended/no show status

lisam2024
Newcomer
Newcomer

‎2024-10-10 12:17 PM

We use the Marketo and Zoom api connection.  After the Zoom Event concludes, Zoom should report the status of each person that registered as either "No Show" or "Attended Live".  For the past 6 months, Zoom has reported all registrars as "No Show" except our internal team.  The internal team includes the event creator and panelists.  In order for Marketo to have the correct program status, we have to manually refresh the data from Zoom.  After the manual refresh the "No Show" and "Attended Live" status are updated and corrected.  

All of our lead routing and post event emails are trigger based.  We need the correct post event processes applied to the correct status.  Any help would be greatly appreciated!  Why is Zoom not pushing the correct attendance data the first time?  How can we fix this issue?


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1 REPLY 1

FleetioCEd
Newcomer
Newcomer

‎2024-10-15 10:34 AM

We are experiencing the exact same error. I have just submitted a ticket on this issue to Zoom but following for any updates or insights. 

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