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Recording Stops at 60 Minutes in Meetings Scheduled via Calendly (Paid Account)

luisamarina
Newcomer
Newcomer

‎2025-04-15 05:49 PM

Hi!

 

I'm experiencing a recurring issue with my Zoom recordings, despite having a paid account.

All of my meetings are scheduled through Calendly, using the Zoom integration. The meetings often last more than 60 minutes, but the recording consistently stops at the 60-minute mark, even though the meeting continues.
Worse, the recordings are not saved anywhere — they don't appear in my cloud recordings nor in local folders.

Here's what I've already checked:

  • I have sufficient cloud storage available.

  • Automatic recording is enabled.

  • I am the host of the meetings.

  • I've tested increasing the Calendly event duration, but the issue persists.

Could you please help me understand:

  1. Why is the recording stopping at exactly 60 minutes, despite no time limit on my account?

  2. Why are the recordings not saved or recoverable?

  3. How can I ensure full-length recordings are captured in future meetings?

I appreciate your support on this.
Let me know if you need any meeting IDs, screenshots, or further details.


Thanks, Lu!

Topics:
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1 REPLY 1

khonaas
Participant
Participant

‎2025-04-17 12:05 AM

@luisamarina wrote:

Hi!

 

I'm experiencing a recurring issue with my Zoom recordings, despite having a paid account.

All of my meetings are scheduled through Calendly, using the Zoom integration. The meetings often last more than 60 minutes, but the recording consistently stops at the 60-minute mark, even though the meeting continues.
Worse, the recordings are not saved anywhere — they don't appear in my cloud recordings nor in local folders.

Here's what I've already checked:

  • I have sufficient cloud storage available.

  • Automatic recording is enabled.

  • I am the host of the meetings.

  • I've tested increasing the Calendly event duration, but the issue persists.

Could you please help me understand:

  1. Why is the recording stopping at exactly 60 minutes, despite no time limit on my account?

  2. Why are the recordings not saved or recoverable?

  3. How can I ensure full-length recordings are captured in future meetings?

I appreciate your support on this.
Let me know if you need any meeting IDs, screenshots, or further details.


Thanks, Lu!

The issue may be related to how the Zoom integration is configured in Calendly. First, make sure that the Zoom account connected to Calendly is indeed your paid account, as Calendly can sometimes default to a free Zoom user, which has time and feature limitations.

 

Go to Calendly’s integration settings, disconnect Zoom, and reconnect it to ensure a clean sync. Also, check your Zoom account settings directly: go to the Recording settings under Zoom’s web portal and confirm that automatic recording is enabled and set to either cloud or local, depending on your preference. Even with automatic recording enabled, it’s a good practice to start the recording manually at the beginning of each meeting to ensure it captures everything.

 

If the recordings are still not showing up, check your local computer's Documents > Zoom folder for unprocessed files they may be saved there under names like “double_click_to_convert” and just need to be converted.

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