Hey, 

I have a zoom clip with 1 hr 28 mins record time. There's no option to download it from the '...' icon like with my other shorter clips. Also, it shows as having 0 seconds of record time when in fact it's 1 hr 28 mins! Has anyone else had this issue? How can I fix this?

Looks like a Zoom error to me!

Thanks

Not sure where else to post this, but after a few weeks of problem-free use my Zoom client is not working right.

I'm trying to record a clip, and during processing/finishing I keep getting error code 2002. The best I can find is that this is related to an SSO, but I'm using an e-mail/password to sign in with no SSO.

In addition, I have a test clip I recorded that has been processing for nearly 24 hours and is still not fully processed. I'm not sure how to clear this as it seems to be on the zoom cloud. I tried uninstalling my desktop app/clearing cache, restarting and re-installing with no success.

Has anyone else faced issues like this?

I pay for a zoom workplace subscription and am keen to use the clips function. However it does not seem to exist. I have tried this advice https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057723#h_01H64903M3N071JW5RTYB9PRHY but none of what is described comes up- there is no clips option from the settings tabs. I am absolutely sure of this. In fact, I have no problem in locating and using the clips function from my free zoom account where it shows up exactly as described in the article above and can be enabled with ease. But I would like to be able to produce longer clips than this allows. Please help or advice me how I can contact Zoom engineers so that this can be rectified. 

Many Thanks.

this doesn't really fit under Meetings, but there's no Clips category.

I want the Call to Action button at the end of a clips to direct to a survey. I tried pasting the survey link into the URL field for the CTA button but it gives me an error (invalid format).

Essentially, I'm using the survey to collect the name (required) of the people I send the clips to as proof that they watched it and also collecting their rating for the clip and feedback.

Any advice?

Anyone got Surveys working via the CTA button on Clips?

Is this the best way to do this?

So i have started a podcast and I have recently accomplished my first 3 episodes by using the Clips option to use the audio for the podcast.  This latest episode i recorded is not processing the clip in order for me to download to a file onto my icloud like before. its been almost 48hrs and it still saying, "preparing clip, please try later". Ive refreshed a couple of times but no luck and really dont want to lose my recording.  Thanks in advance