Zoom AI Companion
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What is Zoom AI Companion?

Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. Explore the Zoom Community's Recent Activity below to join the AI Companion conversation and connect with other members. If you're still looking for support, browse our Zoom AI Companion support articles or start a new discussion below!

Recent Activity

Getting Started

I've used zoom meetings since 2014 but never got anything more. I'm interested in starting to use it's other features. Reading instructions does nor work for me. Ant suggestions and links to demo videos that will help to clarify things for me? Show more

I've used zoom meetings since 2014 but never got anything more.  I'm interested in starting to use it's other features.  Reading instructions does nor work for me.  Ant suggestions and links to demo videos that will help to clarify things for me?


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Meeting summary going to all participants instead of only me

Hi, we've just started trialling the meeting summary with AI companion however, one of our early users has found that even though Share Summary with only me (Meeting host) is selected, the summary has been shared with all participants.Is there some o... Show more

Hi, we've just started trialling the meeting summary with AI companion however, one of our early users has found that even though Share Summary with only me (Meeting host) is selected, the summary has been shared with all participants.

Is there some other setting that overrides the share settings or is this a fault?


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Help Us With One Critical Question Zoom AI Can’t Answer

How is Zoom AI Companion helping you with your job? We want to understand how Zoom AI Companion makes our users more effective in their work week. Please help us out by filling out this short survey. If you can get other Zoom AI Companion users in yo... Show more

How is Zoom AI Companion helping you with your job?

 

We want to understand how Zoom AI Companion makes our users more effective in their work week. Please help us out by filling out this short survey

If you can get other Zoom AI Companion users in your company to respond, that will only give us more insight. Please share the survey link.

 

And, as a thank you for submitting your responses and encouraging other users to do the same, we will make a $5 USD donation through our Zoom Cares program to one of three nonprofits for each completed survey (up to a total donation amount of $5,000).

You can take the survey here!


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Using summary and AI

I tried to create a summary of a 2 hour meeting last night but nothing has arrived in my email. So I tried a test meeting today (with just myself!) and I spoke for a few minutes having clicked "start summary" at the beginning and "stop summary" at th... Show more

I tried to create a summary of a 2 hour meeting last night but nothing has arrived in my email.

 

So I tried a test meeting today (with just myself!) and I spoke for a few minutes having clicked "start summary" at the beginning and "stop summary" at the end. I did get an email this time, but it says

"****'s Zoom Meeting could not be generated due to insufficient transcript."

 

What am I doing wrong? I'm not sure what kind of account I have, but it is a paid for version.

 

Thanks in advance.


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Why didn't AI Companion save notes?

Hey all - I turned on AI Companion for a group call and it never sent me notes and I don't see them in my Zoom AI Companion tab. This has happened a few times before. Am I missing a step I should have done to have AI Companion save the notes and emai... Show more

Hey all - I turned on AI Companion for a group call and it never sent me notes and I don't see them in my Zoom AI Companion tab. This has happened a few times before. Am I missing a step I should have done to have AI Companion save the notes and email them to me? Thanks!


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AI Summaries Matched with Incorrect Date

I use Zoom AI Summaries for all my meetings and have found them really helpful. However, when I log into Zoom and look at the Zoom AI Companion tab for my list of summaries, many are matched with the wrong date. For example, I click on the summary in... Show more

I use Zoom AI Summaries for all my meetings and have found them really helpful. However, when I log into Zoom and look at the Zoom AI Companion tab for my list of summaries, many are matched with the wrong date. For example, I click on the summary in my list that is supposed to be for Feb 25, but when I open it, I get the summary from Jan 26. Is there a fix for this? It makes it really challenging to find the correct meeting summary easily. 

Thanks


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How does Zoom AI Companion collect consent from meeting participants for smart recording?

Hi allOur company is considering to use the new AI companion features and we understand some of those features require some sort of automated audio recording (smart recording) to work. We also understand from the support pages that the content of tho... Show more

Hi all

Our company is considering to use the new AI companion features and we understand some of those features require some sort of automated audio recording (smart recording) to work. We also understand from the support pages that the content of those recordings are not used to train the AI model.

But the question is, if we enable and use those smart recording features, is it clear to the other participants (out customers, suppliers etc) in the meetings that their audio or content is recorded for those AI features and does Zoom collect consent from them for each recording? If our customers do not want this feature to be used, can they setup Zoom in a way that we are not able to record? 

 


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Zoom AI Companion - update can no longer toggle on and off during the meeting

I love the companion feature and use it often with most of the meetings. Before the update, I was able to pause it during meetings when private or irrelevant information was being discussed and start it once we arrived at the intention for the call. ... Show more

I love the companion feature and use it often with most of the meetings. Before the update, I was able to pause it during meetings when private or irrelevant information was being discussed and start it once we arrived at the intention for the call. Please bring that option back. It made such a difference to have the option to "filter" out the personal from the business. 

Thank you 


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Resolved! HIPPA compliance & New AI Terms & Condition

I see there is new AI language in the terms & agreements. How does that impact the HIPPA compliance considerations? How does the AI ignore the PHI? I haven't been able to get int touch with actual support, but would need a legal answer on this from Z... Show more

I see there is new AI language in the terms & agreements. How does that impact the HIPPA compliance considerations? How does the AI ignore the PHI? I haven't been able to get int touch with actual support, but would need a legal answer on this from Zoom.


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