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I use ‘Registration’ events, so Zoom sends out unique links to every participant.I am incurring a lot of admin time dealing with corporate clients who say they have never received the Zoom link. From conversations with many of them, this is not a case of them not looking in their spam/junk folder. The emails are being blocked by corporate mail filters. I end up sending their links by copying them from the Zoom interface and using my own email address to send them. This works -- but it’s extremely time consuming and tedious. Currently, I am having to manually send links to approximately 20% of registered participants.From my own experience, I know that Zoom is being used by spammers to invite me to meetings that I have never signed-up for. Presumably, it’s this usage which is causing the spammer reputation of Zoom’s emails and so causing them to be blocked by an increasing number of systems.An ideal fix to this would be to send emails using my own address. This could be achieved either

I am having issue with receiving OTP SMS. I have the call plan and phone plan, but I don’t have the 10DLC campaign. Do I need the campaign for receiving OTP SMS only? Else, what could be the issue preventing me from receiving SMS? 

I am the owner of my account (paid subscription) I need to be able access Admin and it won't let me 

Summary After upgrading from Webinars to Webinar Plus (Zoom Events), we lost critical API functionality for tracking which registration source each registrant came from. The Webinars API exposes tracking sources via a public endpoint, but the Zoom Events API has no equivalent endpoint, it does have tracking source but no way to retrieve these via API Background & Use Case We manage webinars/events for multiple employer groups. Each group has a dedicated landing page on our platform that displays upcoming events with a registration link specific to that group. Our backend dynamically pulls upcoming events and resolves the correct registration link per group so we can:Display the right link on each group’s page Track which group a registrant came from Report registration analytics per groupOur registrant base includes employees, spouses, dependents, and referred clients — they do not all share a company email domain, so Zoom’s built-in “Company” field aggregation does not work for ou

I have a user who created a recurring meeting on 7/1/2022 under her maiden name, she has since changed her last name and wants to delete this recurring meeting but cannot. We logged into the portal and she cannot find the meeting because of her new last name. Our Admin has access to her portal w/ maiden name but it only goes as far back as January of this year, how can we get rid of that meeting?

How long is a meeting kept once it is deleted.

I want to create a shared folder and give users access to it by user group, with permissions based on that user group for example:User Group A - Co-Owner User Group B - Collaborator User Group C - View OnlyThe shared folder should then appear for all users in the respective groups, with their access determined by the permissions assigned to the user group. Is this possible? If not, I’ve been mis-sold. 

We are trialing multiple HIPAA compliant AI note taking apps (We are a med practice). We can't use Zoom AI because we are looking for something more clinically robust with custom templates, treatment planning and other medical related features. So far we found Twofold Health to be best. Is anyone else using Twofold or other app with Zoom for telehealht?

Hello,I was trying to locate settings for Video Rendering Method option.All post are referencing  Advanced Video Settings. I can't locate it under video& effect setting or elsewhere in settings for zoom workplace.Please advice.

Hi, I use a new macbookpro with M3 Pro apple chip.Zoom Version: 5.15.7 (21404)When I try to install the Zoom update, above error code stops the installation.Anyone any idea?Thanks

During meetings, I regularly get two pop-ups and I see no way to get it to stop. I am on a Mac running the latest OS and client updates.The first pop-up happens periodically throughout meetings, even appearing on shared screens.”Turn On Reactions: Zoom.us has turned off Reaction effects….”Yet, o have reactions enabled, including gestures. All I can do is close the pop-up…which reappears shortly thereafter.The second one nags me whenever I am sharing my screen. It also pops up on the share sometimes, other times on my non-shared screen.”’zoom.us’ is Accessing your screen”When I tap that one, it opens a Mac OS system settings screen where Zoom is already selected as being allowed. Again…can’t get rid of it more than a coupla minutes and everything appears to be enabled.Any ideas how to get these to stop?!

How can I view a chat in a zoom recording 

Everytime our team uses Zoom whiteboard the post its disappear when you hit the space bar, back space or shift. It happens to users as well as the creators. People with Zoom accounts and without. Everyone. It’s happened now in 3 different classes, rendering the white board useless. We can’t write text or post its they all disappear when creating any space between words on the post its. I’m using the most recent update of Zoom. Others are probably various but it was happening to everyone. Please help,

I am subscribed to Zoom and have the package allowing me to use up to 3 whiteboards. This has been working really well ever since I started using it, over a year ago, including pasting images (using Ctrl + V) and inserting images and documents of multiple pages. Today I allowed the Zoom update, and I can no longer paste or upload anything. I get a note saying "Exceeded capacity" and the image disappears/does not remain when I next open the whiteboard, nor can members on my call see the images. What has happened? Obviously, I deleted lots from my whiteboards to hopefully allow for more space, but alas, it continues to tell me that I have "Exceeded capacity". Help. 

Hi everyone, I'm hoping someone can help or provide guidance.I ran a webinar training session with 'Local Recording' and on playback, the session during the morning was fine, but I paused the recording at lunchtime and continued recording after lunch. What the recording shows is that after resuming recording, my video (me) was frozen and there was no screen share recorded for the whole afternoon session. What was recorded was the audience video placeholders and nothing else! Clearly, I was screen sharing and I wasn't frozen during the live session. Audio was fine throughout the entire recording. Help!

Hi,I want to know if we have a voice to voice live AI translation capability available in zoom or is it in the roadmap to be launched soon? if yes what is the ETAThis is one feature which will be very helpful in navigating a meeting in a multilingual environment.Best regards,Enamul  

Last week we started noticing complaints from our staff that they were not hearing anything one some phone calls. If a person outside the company called a staff, the staff would pick up the call but not hear anything. There’d be dead silence. Staff would hang up and call back. Then, both parties could hear each other. We have noticed that the issue has become pronounced. We have heard a lot more complaints. Regardless whether it’s an outbound call or inbound call or inter-company call, the dead silence issue appears every now and then for many staff members. The ones who make/receive a bunch of calls throughout the day are hurting the most.Zoom meetings also take over 30 seconds before they connect. We have noticed the dead silence issue from laptops, phone apps, over wired network, wireless network, and in different geographies. Has anyone else noticed this behavior lately? If so, how did you resolve it?We have a support ticket open. I thought I’d ask if others had inputs.

Hi everyone, I’ve been using Zoom regularly for meetings and online classes, and recently I’ve noticed that screen sharing has become really laggy on my Windows 11 laptop (Core i5 11th gen, 8GB RAM). The video freezes for others while my audio is still fine, especially when I’m sharing a browser or PowerPoint. My internet connection seems stable, so I’m not sure what’s causing it.I also noticed something interesting — when I’m doing lighter tasks or even playing mobile games like Stick War: Legacy (a real-time strategy game where you control units, manage resources, and build armies), my system performs smoothly. I’ve even tried some custom versions and resources from stickwarmods, and the gameplay still runs without any lag. But as soon as I start screen sharing heavier apps like Chrome with multiple tabs or presentations, performance drops significantly. Since Stick War: Legacy involves real-time control but doesn’t cause lag, I’m guessing the issue might be related to how Zoom handl

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HelloI normally join Zoom meetings by clicking on the link and everything works well but I wanted to try to join using the Zoom app instead to see the advantagesHowever, this leads to the app asking me for the meeting passcode but there isn't one Can anyone help please and please note that I'm not an advanced Zoom user nor the host Thanks

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Hi everyone.  When I start my videos my virtual background is on a blue background despite every thing being on none /off.  No avatars are on etc, no green screen on.  I am able to shift through other virtual backgrounds.  But I cant get it to have nothing on there yet.  Can someone please help me make it so I do not have a background on my screen.  I am not certain if I hit something in the past, but I am uncertain how to take it off now.   Please help.

As a long-time Zoom user, I would love to see a 'Chat Replay' or 'Simulated Chat' feature for Simulive/On-Demand events. Currently, I use WebinarJam because it displays the original chat history alongside the recording, which makes the event feel more 'live' and engaging. If Zoom added the ability to sync a pre-recorded chat transcript with a video, I would move all my events to Zoom to avoid the 'jam' issues on other platforms.

Hi AllHi Using AirPods with a HP laptop running Win 11. Set up has been great for months, but last few weeks sound has dropped out when Zoom meeting starts. No sound emanating from any of the participants, video but no sound. If I end meeting and disconnect Bluetooth, still no sound thru laptop speakers. Almost like laptop assuming AirPods still connected. It’s like six people have all gone on mute at the same time-v weird. Only manifested in last few weeks without any change to settings.  I’ve done the Zoom test using the laptop and AirPods, and the sound and microphone was fine. Anyone else had this? Bit perplexed. Thank you. Any resolution advice? Thanks