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Hi all. I recorded a meeting and then tried to save it Locally instead of the iCloud and I lost the recording after trying to allow my computer to communicate with Zoom...any ideas if I can still get my recording or is it lost forever?!?! UGH!"recordings and storage" 

I’m really tired of Zoom changing the size of the video window in my host recordings on the computer, from what I set it to before the meeting starts. It looks fine in the meeting when a participant shares a screen, but the recording shrinks the video window down. When I say video window I mean the picture-in-picture window of the person speaking next to the shared screen in side by side mode. Zoom themselves are useless. They have no clue. This just started as a result of one of Zoom’s totally unnecessary updates. Does anyone know a fix for this? Thanks!

CUANDO SE CANCELA LA SUSCRIPCION, ¿EL SERVICIO SUSPENDEN EN LA FECHA EN QUE SE PIDE LA CANCELACION, AUNQUE FALTEN VARIOS DIAS PARA COMPLETAR EL MES? O EL SERVICIO SUSPENDEN HASTA COMPLETAR EL MES EN LA FECHA QUE CORRESPONDE CON LA SUSCRIPCION?

We are experiencing an overage on our phone usage each month.  Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

ASUS VivoBook – Zoom Desktop Audio Fails, Browser Zoom WorksI am hoping someone has seen this before.Laptop: ASUS VivoBookAudio: Realtek AudioZoom Version: Latest version (fully updated and reinstalled)Symptoms:Windows audio works normally. Music and other applications play through the speakers normally. Browser-based Zoom works correctly and meeting audio can be heard. Zoom Workplace Desktop does not work correctly. Zoom speaker test shows activity and appears to be generating sound, but no usable audio is heard. In a live Zoom meeting, I may hear occasional noises or fragments of audio, but speech is not intelligible. The correct speaker device (Realtek Audio) is selected. Zoom appears in Windows Volume Mixer and is not muted.Troubleshooting already performed:Updated Zoom to the latest version. Completely uninstalled and reinstalled Zoom. Signed out and back in. Verified Windows speaker output. Verified Realtek speakers as default device. Tested browser Zoom successfully. Disabled ex

Help!    I have tried everything:  - uninstall and reinstall - audio test (correct  - only - speakers and volume up to 100%) - Clearing cache - checking permissions - adjusting computer audio settings (various...remind me)   This is only happening on my new laptop. When I sign into my old one it works fine.    What the issue it:  When I test speakers, you basically can't hear anything. When I put my head really close to the computer, I can hear the very very faint ring tone. Computer audio is on. Sometimes it makes a brief sound or crack before going quiet. The microphone test works perfectly.    Any ideas? The new computer is a ASUS Zenbook pro.

I have two Android phones. One works great, but the other's audio has gone down incrementally for the last month to the point where I can't hear anything. Volume is at max. Bluetooth headphones work, but not the phone's speakers. Please help!

Hi all,I recently renewed our Workplace Plus licenses and added Zoom AI Companion Plus along with a few ZRA licenses.  I'm configuring the AI settings on the backend before rolling it out to everyone.One issue I've hit is I can't find a way to create a rule that prevents AI Companion from joining meetings when specific domains are invited.  This comes from a number of clients who've requested that AI notetakers not join their calls.  In Fireflies, I could add these domains to a blocked list that kept AI notetakers off the call.  I'm trying to replicate that here.Any guidance would be appreciated.  Thanks in advance.

When I share an application window there is normally an annotation icon in the bottom left corner of the shared screen or in the meeting controls.  If I share my entire screen annotations are available.  However, this is not ideal for my purposes as it takes over the participants screen and impacts their workflow during the meeting.I have checked my account meeting settings and annotations are enabled.  I checked my Zoom app settings and the “include annotation toolbar” is selected.I’m running Zoom 7.0.5 (3034) on Fedora 44 with Gnome 50 and Wayland 1.24.  Same problem with Zoom 7.0.0 (1666) and 6.7.5 (6891) so I suspect this is a Gnome 50 issue. 

I manage a handful of call queues and im coming across an odd discrepancy in my analytics. How is it some of my agents total combined staus percentages (ready, not ready & occupied) do not equal 100% but some do? When I first  noticed this I assumed it had to do with offline time but if that was the case none of them would equal 100%. I make sure everyone is offline each night so they would all be well below 100% if offline was counted in the total. So what is making the difference? What am i missing?

I created a webinar but it is not showing up on my Outlook calendar. It does appear on my Zoom calendar. The location shows a registration link instead of the actual meeting link. The meeting link is in the body of Zoom calendar invite. Is this my personal meeting link or can anyone host or panelist click this link to join a practice session?   

I see settings for when to receive notifications and whether to play a sound, but I don't see a setting to change what that sound is.  Right now it's just the generic system notification sound, but I'd like to change it to be something distinctive.

Hi Zoom Community, I’m a longtime Zoom user and paying customer, and I want to raise a concern about the rigid controls around the Waiting Room feature. While I understand the importance of security, the current setup creates significant challenges for real-world use cases, particularly for large webinars and meetings. My Situation: •I recently hosted a webinar with over 400 participants.•I wanted to use the Waiting Room at the start of the session to admit my initial group of attendees.•However, I found that I couldn’t disable the Waiting Room mid-meeting, meaning I had to manually admit participants throughout the entire event. This was incredibly disruptive and impractical, especially as a presenter trying to focus on delivering content. Why This is a Problem: •The option to disable the Waiting Room during a meeting is grayed out, forcing me to manage admissions manually for latecomers.•I understand the focus on “one security measure,” but this is unnec

Hey everyone, I’m hosting virtual wellness and meditation sessions where I play high-quality ambient background tracks from my Android phone. I noticed that whenever I start speaking, or even when I'm silent, Zoom heavily downsamples the background music, making it sound very metallic and low-bitrate for the participants.I want to ensure my audience gets a premium, immersive audio experience without constant audio drops or heavy compression. Are there specific audio driver tweaks, advanced app configurations, or background source settings on Android that can force Zoom to maintain a consistent high-bitrate stream? Any advice from fellow hosts would be amazing!

Is there anyway to get fine grained control over objects? I’m trying to build diagrams and even with snap to grid turned off the objects are “magnetically” attracted to each other making precise line placements impossible. This is the most frustrating diagramming tool I’ve ever used and that includes Visio Pro 5 from 30 years ago! 

My firm would like to start using SMS.  Our goal is to reach out to clients or have clients reach out to us.  We are not looking to use it for Marketing purposes or use it for Blast type announcements.  I am reading things related to Campaigns and it’s confusing me a bit.  It appears that Campaigns are more for marketing than for communications.  Is it possible to use SMS and not setup campaigns?  Has anyone used SMS the way I described.  Any insight would be appreciated. Thanks,Ed Murphy

Hi there! Is anyone experiencing microcuts with the zoom app?I see in the main interface that suddenly it all turns off and on in 1 or 2 secs, and when I am in a video conference it freezes for a few seconds every now and then…I have tried using zoom in the web and it works, so it is a bug in the app. I have installed the latest version, updated my drivers, checking all options in the camera and audio. Also some colleagues are experiencing the same issues.

When the host disables "Allow Participants to Raise Hand" in a Zoom Webinar, all existing raised hands are cleared from the queue.We request that existing raised hands remain visible and retain their position in the queue, while preventing new participants from raising their hands.This functionality is needed for public meetings, where the City Clerk closes public comment for an agenda item but must still recognize speakers who raised their hands before the comment period ended. The current behavior requires staff to take screenshots of the queue before disabling hand raises, creating unnecessary administrative burden and increasing the risk of errors.

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time. I was able to add a background on my phone but it didnt transfer over to my pc.

I recently attended an online conference that used Zoom meetings.  I received a notification every time someone reacted with an emoji to an original post.  This happened a lot (over 60 chat messages during one 20 minute paper, of which probably only 10 were original posts and the rest messages that so-and-so had reacted to a post.) Several people asked the host to stop this, and the host said we should used the latest version of Zoom, and log out and restart. This stopped the notification messages for everyone but me, apparently. I was already using the latest version of the Zoom Workplace app on my iPhone 13. However, I deleted and reinstalled the app, cleared all web history and cookies for good measure, but the notifications kept coming. I have shut off notifications in the app. What else can I do, except wait and watch the recordings? 

I would like to upgrade my account for only 1 occasion; a celebration of life (death of a mother).I do not want to buy a 12 month upgrade Is there an optionI need 2 hours zoom time

Can any help

Hi Zoom Community! We're exploring new ways to use AI to make whiteboarding feel more seamless during live meetings.We're looking to speak with facilitators, workshop leaders, project managers, educators, and anyone who regularly runs collaborative sessions on Whiteboard. One area we're actively working on is helping teams capture and organize ideas as conversations happen. Instead of stopping to take notes, sort sticky notes, or structure discussions, we're investigating how AI can help facilitate those activities in real time. We'd love to learn:How you run brainstorming, planning, retrospectives, or workshops today What information you wish Whiteboard captured automatically Where you spend the most time facilitating or organizing content How AI could make your sessions more effective without getting in the wayIf you're interested in sharing feedback or participating in early research, we'd love to hear from you. Your input will help shape the future of Zoom Whiteboard!Book a session

Sharing sound  from Chromebook and continue gallery view of participants.  When I play sound to share from laptop, the screen shows large image from the sound recording and the participants either cannot see each other or the screen is dominated by the sound recording.

Hi, last week I used Zoom Pro account (for 100 participants) and I could create small group chat with a few participants in my meeting. Then my Zoom Pro account expires and I joined a team (organization), now I can host meeting with 300 participants. But I could no longer create small group chat in my meeting anymore. Now the chat windows doesn’t have the button to “create new chat”, instead I could only chat in the same windows like the old Zoom (2 years ago).Does anyone face the same problem?