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Explorer
EMurphy35
Explorer
June 8, 2026
Question

Using SMS

  • June 8, 2026
  • 1 reply
  • 28 views

My firm would like to start using SMS.  Our goal is to reach out to clients or have clients reach out to us.  We are not looking to use it for Marketing purposes or use it for Blast type announcements.  I am reading things related to Campaigns and it’s confusing me a bit.  It appears that Campaigns are more for marketing than for communications.  Is it possible to use SMS and not setup campaigns?  Has anyone used SMS the way I described.  Any insight would be appreciated.

 

Thanks,

Ed Murphy

1 reply

aluyun
Community Manager
aluyun
Community Manager
June 8, 2026

Hi ​@EMurphy35,

 

Thank you for joining Zoom community, we’re glad to have you here! For Zoom Phone SMS (10DLC in the US), you can’t use SMS without setting up a campaign.

SMS stays inactive until you:

  1. create a 10DLC campaign,
  2. get it approved, and
  3. assign your phone number to that campaign.

Without an active campaign, Zoom Phone SMS won’t work for two-way client communications.

 

You can also check out this link to learn more.

E
Explorer
EMurphy35Author
Explorer
June 8, 2026

It was that entire “Campaign” that was odd.  The write-up made it seem like it was a marketing event.  Thanks for the info

aluyun
Community Manager
aluyun
Community Manager
June 8, 2026

You’re welcome! 

Please feel free to reach out anytime if you have other Zoom related queries.

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