Zoom crashes when i try to add a background image

Hello ​@maybeimcris,

Welcome to the Zoom Community! We’re glad to have you here!
 

Thanks for the detailed description. Here are some advanced troubleshooting steps you can try:

1. Update Graphics Drivers: Outdated or incompatible graphics drivers can cause Zoom to crash when handling virtual backgrounds. Make sure your graphics drivers are fully up to date.

2. Check Windows Updates: Ensure your operating system is fully updated, as missing updates can affect application stability.

3. Run Zoom as Administrator: Right-click the Zoom shortcut and select "Run as administrator" to see if this changes the behavior.

4. Test with a Different Windows User Profile: Sometimes, user profile corruption can cause persistent issues. Try creating a new Windows user account and see if the problem persists there.

5. Disable Hardware Acceleration: In Zoom, go to Settings > Video > Advanced and try toggling hardware acceleration options off.

6. Check for Third-Party Software Conflicts: Security software or other utilities (like file dialog enhancers or clipboard managers) can sometimes interfere with file dialogs. Try temporarily disabling such software.

7. Try a Different File Location: Place your background image in a simple directory (like C:\Users\YourName\Pictures) and try adding it from there.

Unfortunately, virtual backgrounds added on your phone do not sync to your PC, as Zoom stores them locally on each device.

If none of these steps resolve the issue, you may want to check for any error logs generated by Zoom or consider reaching out to Zoom technical support for more in-depth troubleshooting.