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Create small group chat within zoom meeting

Forum|Forum|2 days ago
June 17, 2026
5 replies
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Hi, last week I used Zoom Pro account (for 100 participants) and I could create small group chat with a few participants in my meeting. Then my Zoom Pro account expires and I joined a team (organization), now I can host meeting with 300 participants. But I could no longer create small group chat in my meeting anymore. Now the chat windows doesn’t have the button to “create new chat”, instead I could only chat in the same windows like the old Zoom (2 years ago).

Does anyone face the same problem?

Best answer by ExpertswhoJohn

hi @Anh-Tuấn Trần ,

You create a private group in chat the same way for all account types.

But it may be that the admin of the org you have joined does not have the same account settings enabled and that is why

Zoom Web Portal → Account Management → Account Settings → Meeting → In Meeting (Basic)

Look for:

Meeting chat - Direct messages

Turn that off to stop participants privately messaging each other. Account owners/admins can apply this at account or group level, and can lock it so users cannot change it.

You can also leave meeting chat on but set the default participant chat permission to:

it is also possible to turn off in the chat options of a meeting.

I hope that helps.

All the best

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

ExpertswhoJohnAnswer

Community Super Champion | Customer

hi @Anh-Tuấn Trần ,

You create a private group in chat the same way for all account types.

But it may be that the admin of the org you have joined does not have the same account settings enabled and that is why

Zoom Web Portal → Account Management → Account Settings → Meeting → In Meeting (Basic)

Look for:

Meeting chat - Direct messages

Turn that off to stop participants privately messaging each other. Account owners/admins can apply this at account or group level, and can lock it so users cannot change it.

You can also leave meeting chat on but set the default participant chat permission to:

it is also possible to turn off in the chat options of a meeting.

I hope that helps.

All the best

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

A

Anh-Tuấn TrầnAuthor

New Member

To clarify, I CAN chat privately with participants, just that my zoom meeting chat box now is back to the old Zoom chat box where all messages are in the same threads (including private messages to individual participants, with (private chat) after their names).

My Zoom admin already turned on private chat (that’s why I CAN chat privately), but my Zoom chat window does not have “New chat” button. That’s why I’m really confused. My Zoom chat does not even have the “everyone” button like yours.

I want to bring the “new chat” button back because I can only create small private group chat with “New Chat” button.

A

Anh-Tuấn TrầnAuthor

New Member

To clarify, I CAN chat privately with participants, just that my zoom meeting chat box now is back to the old Zoom chat box where all messages are in the same threads (including private messages to individual participants, with (private chat) after their names).

My Zoom admin already turned on private chat (that’s why I CAN chat privately), but my Zoom chat window does not have “New chat” button. That’s why I’m really confused. My Zoom chat does not even have the “everyone” button like yours.

I want to bring back because I can only create small private group chat with “New Chat” button.

ExpertswhoJohn

Community Super Champion | Customer

@Anh-Tuấn Trần ,

As I said, that could have been stopped by the owner of the Zoom account- the account holder.

John

A

Anh-Tuấn TrầnAuthor

New Member

The strange thing is the account holder already turns that option on (the “Meeting chat - Direct messages” is already on in their side). That’s why I’m very confused.

ExpertswhoJohn

Community Super Champion | Customer

Great @Anh-Tuấn Trần ,

What are your account settings? Maybe yours is turned off by default.

All the best

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

ExpertswhoJohn

Community Super Champion | Customer

@Anh-Tuấn Trần ,

You should have this

So things are missing from your settings!

Your admin has turned off something, or they have you in a group of users where that option is turned off.
Otherwise, your settings could have been corrupted when you joined this new org.
Are you using the same email address?

All the best

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom