Dear Zoom Support Team,

I am experiencing a recurring issue with video playback during our webinars and would greatly appreciate your assistance in resolving this problem.

Issue Description:

• In our last 5-6 webinars, we have encountered consistent video playback interruptions.
• The issue occurs approximately 1 hour and 20-25 minutes into a 2-hour video.
• The video freezes at this point, although the play button remains in the "playing" state.
• This problem has occurred consistently in multiple webinars.

Additional Information:

• When reviewing the video after the webinar, it plays through the problematic section without any issues.
• I have investigated potential webinar settings that might cause this but have not found any relevant options.

Request: Could you please provide guidance on how to resolve this issue? I would appreciate any troubleshooting steps or potential solutions you can offer.

Thank you for your time and assistance in this matter.

Best regards

Bonjour,

Ma cliente dispose de la version Zoom pro et peut donc recourir à la transcription traduite en direct de Zoom mais la qualité de traduction est insuffisante. Nous prévoyons un webinaire pour lequel peu d'anglophones sont attendus, investir dans l'intervention de traducteurs professionnels est donc exclu. Y a t-il des moyens d'améliorer la qualité de la traduction instantanée, par exemple en recourant à une IA jumelée à Zoom ou une fonctionnalité Zoom plus avancée ? Merci pour votre aide.

There are times when webinar content is confidential and we would like to prohibit AI note taking. In a meeting the AI notetaker is identified.  It does not seem to be listed as an attendee for a webinar. Is there a setting to deny access, or a way to do so manually?