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I have my reminders set at one day and one hour before the webinar. I have had several tell me that they did not receive their email, or the email came an hour later than it should, like something is wrong with the time zone. How do I fix this?
We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out. It works fine when we use a meeting rather than a webinar. I tried to duplicate the problem on silicon macs and I was able to hear the audio from each computer. However, when I tried to share my video with the windows presenter, he could not hear the audio. We tried both from within a powerpoint file as well as using the Video file option in the advanced tab on the shared screen. Interesting side note, when I tried the video file option in the advanced tab on the sharing screen between the two silicon macs, the audio was not heard. Only if I share through the narmal screen share, did the audio work. We have looked at the settings and have found nothing else to change. The share audio option is always grayed out on the silicon macs. Does anyone have any answers or things to look at? We would like to solve this before future webinars.
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I am having a problem with scenes missing when I go into my Webinar and load production studio. Specifically it is all the scenes that us an image only. I use the Media templates and load my image. I save it and see it in PS. When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template). Any clue what is going on?
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We are utilizing VMIX 28 "Zoom Plugin" in combination with Zoom for switching/graphics in virtual and hybrid corporate events. VMIX works great with regular Zoom. When we try working with the VMIX plugin with "Zoom Events" not so much. Will not pull the participants video streams into VMIX. FAIL. I cannot find any documentation regarding the VMIX Zoom feature and working with Zoom Events. (Not in either the VMIX or Zoom knowledge base) Can anyone confirm that the VMIX plugin does not work with Zoom Events? Any knowledge of a work around or any documentation to be found? Any additional insights would also be appreciated. Thank you C.O. Little
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I'm at a loss. I have an on-demand webinar that requires registration to view, but DOES NOT require a webinar passcode. Here are my settings: However, users who are registering for the webinar are being asked for a passcode after completing their registration. This is the screen that pops up after registration (note, registrants are also not receiving a passcode via email post registration either): We want users to view the webinar after registering. Can anyone help?
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