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What are Zoom Webinars?

Host interactive online events with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Webinars support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Webinar Payment Options

Hi all,

 

When did Zoom disable the ability to pay for webinars with credit/debit cards?  Now, the only payment method available for webinars is via PayPal which was not the case when we purchased this feature a year ago.  

reply-icon Latest Reply - 

Is there a way to have registration for recorded webinars?

Hello,
I'm looking to track information on who is watching recorded webinars. Does anyone know if I can have a registration for watching recorded webinars? Thanks in advance 🙂

reply-icon Latest Reply - 

trying to fit gallery view of 15 participants in webinar along side sharing PP slides presentation

Hello,I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.I use my second monitor to share slides but when I do it the gallery view overlaps the slides.I have tried to go to 'My Screen' at t... Show more

Hello,

I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.
I use my second monitor to share slides but when I do it the gallery view overlaps the slides.
I have tried to go to 'My Screen'  at top of my screen 1and play around and yes I can have it in side by side with me next to it, but the slides do not move. I end up going back to 'meeting' at the top of my screen and just have to move my gallery view off the screen if I need to see all of the slide content.
Is there a way I can see the full gallery view of my participants and reduce the size of the slide area so that i can still all of the slides and have them still moving through the presentation?

Hope you can help.

 

 


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reply-icon Latest Reply - 

Registrants for my webinar are not receiving their reminder emails when they should

I have my reminders set at one day and one hour before the webinar. I have had several tell me that they did not receive their email, or the email came an hour later than it should, like something is wrong with the time zone. How do I fix this?

reply-icon Latest Reply - 

Webinar Mailing Confirmation

I am reaching out because we have noticed that a banner image of the registration appears automatically in the confirmation email, however on Desktop it looks wrong. I was unable to locate any options to remove or modify it within the Zoom Webinar Em... Show more

I am reaching out because we have noticed that a banner image of the registration appears automatically in the confirmation email, however on Desktop it looks wrong. I was unable to locate any options to remove or modify it within the Zoom Webinar Email Settings or Branding settings.

 

Could you please assist us in:

 

  • Confirming where this banner is being added from (default Zoom settings or branding)?
  • Providing instructions on how to remove or edit it from our confirmation emails?

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Editing schedule times when registration open

I am working on hosting a +2000 audience webinar. We have integrated Zoom with Hubspot, so all registrants receive a personalised link to join the webinar on the day via our Hubspot flow. We don't send any registrant emails via Zoom. I would like to ... Show more

I am working on hosting a +2000 audience webinar. We have integrated Zoom with Hubspot, so all registrants receive a personalised link to join the webinar on the day via our Hubspot flow. We don't send any registrant emails via Zoom.

 

I would like to extend the scheduled time for my webinar by +30 minutes just to give more buffer and to avoid any potential that we pass the scheduled end time and the webinar automatically shuts off (I understand that this shouldn't happen but sometimes seems too... from what I've read in the community here).


My question is - if I edit the scheduled time of my webinar, will this impact the registration flow/links? Note, we don't send registration emails/confirmations via Zoom, but rather through our Hubspot integration. 

 

Thank you!


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Resolved! Webinar - Audio from Video Not Heard Through Shared Screen from Presenter

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.It works fine when we use a meeting rather ... Show more

We have a presenter who was trying to share embedded videos in a powerpoint file as well as standalone. He is on a Windows 10 machine. He can hear the audio from his computer, but it is not being shared out.

It works fine when we use a meeting rather than a webinar.

I tried to duplicate the problem on silicon macs and I was able to hear the audio from each computer. However, when I tried to share my video with the windows presenter, he could not hear the audio. We tried both from within a powerpoint file as well as using the Video file option in the advanced tab on the shared screen.

Interesting side note, when I tried the video file option in the advanced tab on the sharing screen between the two silicon macs, the audio was not heard. Only if I share through the narmal screen share, did the audio work.

We have looked at the settings and have found nothing else to change. The share audio option is always grayed out on the silicon macs.

 

Does anyone have any answers or things to look at? We would like to solve this before future webinars.


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reply-icon Latest Reply - 

Post Webinar email 1 hour after webinar ends

Is there a way to send the after webinar email sooner than 1 day after the webinar ends? We would like the Email with the survey to go out an hour after the webinar ends and I only see the options for 1 day- 7 days. We dont want the browser only as w... Show more

Is there a way to send the after webinar email sooner than 1 day after the webinar ends? We would like the Email with the survey to go out an hour after the webinar ends and I only see the options for 1 day- 7 days. We dont want the browser only as we fear people will click away from it before reading that there is a survey there. 


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Resolved! Production Studio Scenes missing

I am having a problem with scenes missing when I go into my Webinar and load production studio. Specifically it is all the scenes that us an image only. I use the Media templates and load my image. I save it and see it in PS. When I start my Webinar ... Show more

I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  


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reply-icon Latest Reply - 

Eloqua by Zoom

Summary:So essentially, our Eloqua by Zoom app has been wiped - across our instances and currently I am receiving error messages when I go into the cloud action configuration of;"Internal server error"PRESS X , then new message;"The configuration ins... Show more

Summary:

So essentially, our Eloqua by Zoom app has been wiped - across our instances and currently I am receiving error messages when I go into the cloud action configuration of;

"Internal server error"

PRESS X , then new message;

"The configuration instance is not found"

Also the Webinar ID and previous field mappings are blank.

 

This is the same in each of the Eloqua instances that we have active campaigns.

 

I have re-installed the application through Zoom several times. What I mean by this is that I go through Zoom's app store, and then into Eloqua and each time it says it has successfully installed.

 

Has anyone encountered this before?


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