Last week, our organization held a webinar, and I was pleased to see 71 registrants. However, when I downloaded the list, only 65 registrants had been "approved". I know I did not deny any registrants, so how did this happen? 

Also, I noticed that some who had been denied actually did attend, so what happened there?

I want to prevent this from happening in future webinars, so please help me understand.

Thank you, 

Heidi Whitman

National Association of District Export Councils

Hello, I am the host of a webinar. Today, I did a practice session with one panelist, audio is working when speaking. I will have a prerecorded presentation for the webinar, when I am sharing my screen, there is no sound coming from my computer. I can hear the sound from the video, but not the rest of the participants. I cannot click the option share sound (it is grey, not available) when I click on share screen. I tried to restart my computer, it did not work.

Could you please help me with this?

Is there a method to retrieve a Panelists email invite WITHOUT having it send the email? Most notably I would like to retrieve the unique passcodes and join links of each. This is for single session live webinar in Zoom events. I am used to the regular Zoom Webinar setup where when you add a panelist, you could retrieve their unique join links and passcodes by "Copying Invite" in the panelist area, or by exporting the panelist list (which i see is no longer an option either). For the way In utilize Zoom Events/Webinar, emails cannot be sent out to the panelists, and I had this setting turned off in Zoom Webinar.

Hi Zoom Support,

We are encountering a blocking issue when using the Zoom Webinar API (`POST /webinars/{webinarId}/registrants`) to register attendees.

For all webinars — even newly created ones — the API consistently returns:

"You have reached the limit for the number of attendees you can add. Contact Zoom Support for more information."

Important context:
- We are on a Zoom Webinar 1000 license
- This issue occurs specifically during the Webinar API registrant creation step
- Zoom dashboard shows 0 total registrants (Approved: 0, Denied: 0)
- Registration setting is set to Automatically Approve
- The error occurs even on new webinars
- We are not reusing old webinar IDs or emails beyond expected limits

Additionally:
- Our frontend architecture uses Zoom Meeting SDK (meetingsdk-web v3.13.1)

We suspect this is a backend-level lock or stuck cap affecting our account globally.

Please assist with clearing any backend attendee cap or advising how to restore registration functionality.

Thank you 🙏

When an attendee receives a registration confirmation email for our webinar, they receive an email from my name (and the Zoom no-reply email), but the photo icon is the Zoom logo. Is there a way to customize this photo icon so that it could be our own company logo?