reinstate old webinar recordings

[corriemc]

I deleted a user from my overall Zoom account (5 uses total), and his webinar recordings are deleted too. we still have our webinar license, but they cannot retrieve the old recordings from his email.  does anyone have help for this?

[Mandel · Accepted solution]

Hi @corriemc ,

Welcome to the Zoom Community!

As per design, all recordings are tied directly to the specific user (= recording owner) and not to the general account. When you deleted the user, any recordings that were attached to this user followed them and were also deleted.

If you would like to explore if it's possible to recover the recording, I suggest submitting a request to our Technical Support Team. 

Cheers,
Zoom Community Team