Hi everyone! I’m a marketer who helps plan and run webinars regularly, and I’m trying to better understand what really makes a difference when choosing a platform or running a smooth event.

If you’re a webinar producer or just heavily involved in execution, I’d love to know:

What are the top 3 features you can’t live without when it comes to webinar platforms, specifically Zoom Webinars?

Are there any things you wish existed but don’t?

I’m especially interested in answers from teams that run high-volume or high-impact webinars, but insights from anyone are appreciated!

Thanks in advance

Last week, our organization held a webinar, and I was pleased to see 71 registrants. However, when I downloaded the list, only 65 registrants had been "approved". I know I did not deny any registrants, so how did this happen? 

Also, I noticed that some who had been denied actually did attend, so what happened there?

I want to prevent this from happening in future webinars, so please help me understand.

Thank you, 

Heidi Whitman

National Association of District Export Councils

Hello, I am the host of a webinar. Today, I did a practice session with one panelist, audio is working when speaking. I will have a prerecorded presentation for the webinar, when I am sharing my screen, there is no sound coming from my computer. I can hear the sound from the video, but not the rest of the participants. I cannot click the option share sound (it is grey, not available) when I click on share screen. I tried to restart my computer, it did not work.

Could you please help me with this?

Is there a method to retrieve a Panelists email invite WITHOUT having it send the email? Most notably I would like to retrieve the unique passcodes and join links of each. This is for single session live webinar in Zoom events. I am used to the regular Zoom Webinar setup where when you add a panelist, you could retrieve their unique join links and passcodes by "Copying Invite" in the panelist area, or by exporting the panelist list (which i see is no longer an option either). For the way In utilize Zoom Events/Webinar, emails cannot be sent out to the panelists, and I had this setting turned off in Zoom Webinar.

Hi Zoom Support,

We are encountering a blocking issue when using the Zoom Webinar API (`POST /webinars/{webinarId}/registrants`) to register attendees.

For all webinars — even newly created ones — the API consistently returns:

"You have reached the limit for the number of attendees you can add. Contact Zoom Support for more information."

Important context:
- We are on a Zoom Webinar 1000 license
- This issue occurs specifically during the Webinar API registrant creation step
- Zoom dashboard shows 0 total registrants (Approved: 0, Denied: 0)
- Registration setting is set to Automatically Approve
- The error occurs even on new webinars
- We are not reusing old webinar IDs or emails beyond expected limits

Additionally:
- Our frontend architecture uses Zoom Meeting SDK (meetingsdk-web v3.13.1)

We suspect this is a backend-level lock or stuck cap affecting our account globally.

Please assist with clearing any backend attendee cap or advising how to restore registration functionality.

Thank you 🙏

When an attendee receives a registration confirmation email for our webinar, they receive an email from my name (and the Zoom no-reply email), but the photo icon is the Zoom logo. Is there a way to customize this photo icon so that it could be our own company logo?