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crashing issues

i have completed a zoom test successfully , yet when it come to joining an actual meeting , it instantly crashes and asks to send error report 

Drop outs

My Zoom sessions are always dropping out. I am the scheduler and this is very inconvenient. I have contacted my ISP, there are no issues there. I have contact TP Link - everything has been updated. I run off the Google IP address. I don't know what e... Show more

My Zoom sessions are always dropping out.  I am the scheduler and this is very inconvenient.  I have contacted my ISP, there are no issues there.  I have contact TP Link - everything has been updated.  I run off the Google IP address.  I don't know what else to do, it is causing major issues with my online paying clients.  


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using whiteboard

hello - I have uploaded a document to a whiteboard that is multiple pages. As the host, when I advance to a 2nd (or third or fourth, etc...) page, the other people in the meeting do not see the page change. how can I fix this? 

Resolved! Updated version

Can someone detail how to update the Zoom version 5.16.6.

TIA

reply-icon Latest Reply - 

Keeps updating same version every time I sign on

Every time I open Zoom after shutting down my PC, I have to update the software. Its the same every time. It takes me back to 5 something and updates me to 6 something. I have logged onto the automatic update section of device management / Zoom web p... Show more

Every time I open Zoom after shutting down my PC, I have to update the software. Its the same every time. It takes me back to 5 something and updates me to 6 something. I have logged onto the automatic update section of device management / Zoom web portal but both auto settings are switched off already. I also tried to make zoom an exception on my anti-virus but no joy. Its been happening for months, possibly a year and means I have to wait for a re-load every time I want to use the app. Any suggestions please? Thanks in advance 🙂 ( I have windows 360/5 ? not tech savvy I am afraid!)


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Zoom Forcing agents in to status

Hello,I am Woodlair Nosy over at Merchante E, IT Team. I am reaching out regarding the ticket below."https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"We've done the rec... Show more

Hello,

I am Woodlair Nosy over at Merchante E, IT Team. 
I am reaching out regarding the ticket below.

"https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"

We've done the recommended solutions but still no resolution on this.

Can we look into this further?




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