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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Simple Botflow Script not working

HI,

 

is there a documentation how to debug anything? And where can i see the debug output?

 

My problem is that even not s single line of code is working.

 

e.g.

log.debug("test"); 

fails with error.

 

 

thanks

reply-icon Latest Reply - 

Resolved! ZVA choose specific categorized information on knowledge base.

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data. my question regarding this : is it possible pr... Show more

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data.

 

my question regarding this : 

  1. is it possible program it?
  2. if it's possible, may i know how to program it?
  3. may i need any prior programming language to program it?

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reply-icon Latest Reply - 

log in doesn't work

I cannot log in to the training center and keep getting the message : something went wrong???

reply-icon Latest Reply - 

Zoom Forcing agents in to status

Hello,I am Woodlair Nosy over at Merchante E, IT Team. I am reaching out regarding the ticket below."https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"We've done the rec... Show more

Hello,

I am Woodlair Nosy over at Merchante E, IT Team. 
I am reaching out regarding the ticket below.

"https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"

We've done the recommended solutions but still no resolution on this.

Can we look into this further?




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Is it possible to brand/customise apps used in Zoom?

We are currently using the Now Virtual Agent in ServiceNow and have branded this with a bot name and our organisation logo. We have also integrated the bot in Microsoft Teams and have customised the app with our own branding to make it more identifia... Show more

We are currently using the Now Virtual Agent in ServiceNow and have branded this with a bot name and our organisation logo. We have also integrated the bot in Microsoft Teams and have customised the app with our own branding to make it more identifiable for our customers. Teams makes it easy to customise the apps, but with Zoom I can't seem to see any options for us to make any changes to the logo or name to make it match our chat bot in ServiceNow and Microsoft Teams. Is there a way to do this?


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close Virtual Agent

I am logged in and the Virtual Agent stays open with no option to close it. It is blocking the right hand side of my screen.

reply-icon Latest Reply - 

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