Zoom Virtual Agent
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What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

log in doesn't work

I cannot log in to the training center and keep getting the message : something went wrong???

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Zoom Forcing agents in to status

Hello,I am Woodlair Nosy over at Merchante E, IT Team. I am reaching out regarding the ticket below."https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"We've done the rec... Show more

Hello,

I am Woodlair Nosy over at Merchante E, IT Team. 
I am reaching out regarding the ticket below.

"https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"

We've done the recommended solutions but still no resolution on this.

Can we look into this further?




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Is it possible to brand/customise apps used in Zoom?

We are currently using the Now Virtual Agent in ServiceNow and have branded this with a bot name and our organisation logo. We have also integrated the bot in Microsoft Teams and have customised the app with our own branding to make it more identifia... Show more

We are currently using the Now Virtual Agent in ServiceNow and have branded this with a bot name and our organisation logo. We have also integrated the bot in Microsoft Teams and have customised the app with our own branding to make it more identifiable for our customers. Teams makes it easy to customise the apps, but with Zoom I can't seem to see any options for us to make any changes to the logo or name to make it match our chat bot in ServiceNow and Microsoft Teams. Is there a way to do this?


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close Virtual Agent

I am logged in and the Virtual Agent stays open with no option to close it. It is blocking the right hand side of my screen.

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