How many tools can you have in one skill?
For one virtual agent, best practice is is 5 to 6 skills maximum. Within each skill, you can have 4 to 6 tools listed.
Ensure your skills are distinct (description) and tools have good description as well.
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What is Zoom Virtual Agent?
Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!
Recent Activity
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Knowledge Base Not Syncing? Try this.
We recently updated our IP addresses for web crawlers. If you are seeing an error in your knowledge base sync, please ask your IT team to whitelist/allow these IP addresses to crawl your website. 44.199.223.208 44.198.248.168 44.199.239.85 3.12.25.1 3.12.48.211 3.12.140.78
Additionally, depending on your website architecture, you will want to check that your website allows for Zoom.us to crawl and index in your /robots.txt files. Also verify that your website's headers have "<meta name="robots" content="index,follow"> to ensure Zoom has access to crawl the sites you would like. You can limit the pages and content that you want Zoom to have access to by adjusting your robots.txt file.
Try enabling the "javascript support" feature in the knowledge base settings to parse and index content in a way that you prefer.
Link to images of common crawler and robot rules and errors: https://docs.zoom.us/public/doc/4R1MuR5yT4qo9EjgWHL-Aw
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ZVA Use Specific Knowledge for an End User
Hello, I'm working with Zoom Virtual Agent and wanted to clarify two things: User-Specific Knowledge: We receive the event that a chat has started. We look up relevant data for that user in our database. We want to pass that data to the bot as knowledge, so it can use it in responses during the same session. Dynamic Knowledge via API (Mid-Session):
Is it possible to assign or tie specific knowledge to an individual end user, so that when they ask questions during a session, the bot references only (or prioritizes) that knowledge?
Our intended workflow is:
If we add new knowledge via the Knowledge API during an active chat session, is the virtual agent able to immediately access and use that information in the same ongoing conversation?
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CSP Errors when opening ZVA window on a website
If you have successfully created a campaign and see the "button" for Zoom Virtual Agent on your website, but it's not loading, then it's likely the SDK has not been "whitelisted by your website's CSP.
Some websites have a Content Security Policy (CSP) that only authorizes "whitelisted" or "allowed" endpoints to access their website. Each CSP is unique, so please get in touch with the person who manages the website you want ZVA to work on (or across) and ask them to update the CSP settings to match the recommendations in this article.
CSP SETTINGS FOR ZVA SDK: https://developers.zoom.us/docs/virtual-agent/web/get-started/
Send this link to your web developer, and they will understand which protocol you use and implement the CSP headers for ZVA accordingly.
Additionally, please note that Zoom's SDK options are committed to security and adhere to best-in-class protocols. We require a minimal version of our SDK to be implemented. If ZVA was working on your website and suddenly stopped, check your SDK version against SDK Version Policy here: https://developers.zoom.us/docs/meeting-sdk/minimum-version/.
There's also a handy article about whitelisting Zoom's IP addresses in the Zoom Community. While not usually the cause of this error, not having the updated IP addresses as "allowed" in your firewalls can cause user experience issues.
Hope this helps!
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ZVA not loading on webpage
I have issue with the virtual agent when accessed through website. Please let me know if anyone can help with the situation. I have attached an Image with the post.
Resolved! My Zoom Account has restriction resulting to inability to open in WebApp.
I hope for any help. My Zoom account has been restricted "permanently" due to the violation of the Terms of Service and Acceptable Use Guidelines, which I did not have personal knowledge of. Upon checking the history of my computer use, I found that my trusted friend was using my Account to join unwanted activities. Now, because I am using Zoom in school and work, I am struggling to access my account. I can only access Zoom via the web version, not in the app. If necessary, I am willing to pay any applicable fines or take additional steps to rectify this situation and restore access to my Zoom account. I am committed to ensuring that such an incident does not occur again and will take all necessary precautions to maintain compliance moving forward.
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Zoom Forcing agents in to status
Hello,
I am Woodlair Nosy over at Merchante E, IT Team.
I am reaching out regarding the ticket below.
"https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"
We've done the recommended solutions but still no resolution on this.
Can we look into this further?
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ZVA login
I have an issue with the ZVA login. "Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences." This is the error message displayed when running the downloaded SDK file and running it on html. Can someone help me on this topic1 .
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Resolved! Delete campaign locations
During our initial Zoom onboarding, we had set up multiple bots, with multiple campaigns, and multiple campaign locations. After operating with ZVA for 6 months, we've decided to streamline and consolidate product bots and campaigns. We have been able to delete the bots no longer in use and the campaigns no longer in use, but cannot delete campaign locations. Out of the 40 campaign locations, we need just under half of them. As part of our process, we use different campaign engagement windows to notify users of service interruptions, and this change is handled by individuals with less knowledge of ZVA than our day-to-day ZVA admins. Our concern is that during a product incident when a user is under great pressure to quickly adjust all of the bots/campaigns, the user may also inadvertently change the campaign location. We would like to be able to delete campaign locations to help reduce the potential human errors, but also to reduce the clutter of our ZVA environment.
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Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
