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Virtual Agent does not understand question

Received acknowledgement of payment. Cannot sign in. Virtual Agent does not understand issue.  No response to "live chat" after over an hour talking with Virtual Agent.  It's like talking with a 3 year old. 

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Get Intent from Virtual Assistant Flow

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable{{global_system.Engagement.engagementId... Show more

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable

{{global_system.Engagement.engagementId}}

 

but we're wondering if there is an equivalent variable that holds the Intent selected by the 'Match Intent' block


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How to enable ZVA - Atlassian Integration

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.I meet all prerequisites.I am instructed to:Sign ... Show more

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618
My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.
I meet all prerequisites.
I am instructed to:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Integrations.
  3. Click Add Integration then Atlassian.
  4. On the Add Atlassian Integration page, provide the following:
    • In the Name field, enter a display name for your connection.
    • Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.
  5. Click Save.

In order to generate the required client Id and client secret from step 4 above, I need to 'configure an incoming link' in Atlassian/Confluence. https://confluence.atlassian.com/adminjiraserver/configure-an-incoming-link-1115659067.html

Of course, the first thing that the Atlassian/Confluence 'create link' form asks for when creating a 'Direct application link' is the Application URL. Presumably this is a zoom url, but I have no way of knowing what it might be based on these instructions/process.
Does anyone know how to complete this process?


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Add html or script to open zoom live chat activated by clicking a graphic in the body of content

Having issues trying to find a solution to just adding script or html to a button, text link or call to action in the body of website content that would then open up the zoom live chat.

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Simple Botflow Script not working

HI,

 

is there a documentation how to debug anything? And where can i see the debug output?

 

My problem is that even not s single line of code is working.

 

e.g.

log.debug("test"); 

fails with error.

 

 

thanks

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Resolved! ZVA choose specific categorized information on knowledge base.

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data. my question regarding this : is it possible pr... Show more

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data.

 

my question regarding this : 

  1. is it possible program it?
  2. if it's possible, may i know how to program it?
  3. may i need any prior programming language to program it?

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