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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Renewing my subscription

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Megida
Newcomer
Newcomer

‎2021-10-11 11:44 AM

Dear Sir / Madam,

I have tried renewing my subscription unsuccessfully. I click on "Start checkout" and the "Terms and condition" page pops up and CANNOT go further.  Can neither scroll up nor down to accept the terms.
How does one proceed?
Thanking you in anticipation

 

Megida
0 Likes
1 ACCEPTED SOLUTION

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colegs
Community Champion | Employee
Community Champion | Employee

‎2021-10-11 12:56 PM

Megida,

 

Have you tried opening the page in a different browser or on a different device?  There are some combinations that have issues with scrolling pop-up screens, so that might resolve your issue.

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colegs
Community Champion | Employee
Community Champion | Employee

‎2021-10-11 12:56 PM

Megida,

 

Have you tried opening the page in a different browser or on a different device?  There are some combinations that have issues with scrolling pop-up screens, so that might resolve your issue.