At the start of last month, I had a customer call where they raised  a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite dragging. Their team struggled to keep track of and prioritize meeting requests. They basically wanted to streamline their scheduling process and improve efficiency.

So I recommended they take advantage of the Zoom Scheduler Routing Forms, it allows you to create customizable forms that automatically route meeting requests to the appropriate person or team based on the information provided by the scheduler.

How it Works:

1. Create a Routing Form: Design a form with specific questions relevant to your scheduling needs (e.g., meeting topic, location, or urgency).   
2. Set Up Routing Rules: Define the rules for routing based on the form responses. For example, you could route requests to different teams or individuals based on the meeting topic.
3. Share the Scheduling Link: Once the routing form is set up, share the unique scheduling link with others.
4. Automatic Routing: When someone schedules a meeting using the link, they'll be prompted to fill out the form. Their responses will then be used to automatically route the meeting request to the appropriate person or team.  
    

Luckily, they were open to the idea and tried to implement it on their IT, HR, sales, and customer support departments. They soon realized that this tool helped customers save time and improve their team's response times. They gladly shared what they did with the feature in a sync with me last week.

They had their IT support teams route requests based on issue severity. Their HR directed interview requests to the appropriate hiring managers. And their Sales teams qualified leads and scheduled product demos more efficiently. It was a fun and engaging meeting, good enough to share this here to let Zoom users know that it's available and it works.

By automating the routing process, Zoom users can ensure that meeting requests are handled promptly and effectively. I'm sharing this in hopes that Zoom Users can get the most out of the Zoom Scheduler and have the right attendees book the right meetings. 

When adding the iframe code to our website (Squarespace) it appears fine on desktop but doesn't seem to be mobile-friendly. It doesn't stack like it's supposed to on mobile. So all you see as a user is monthly view calendar and when you click on a date it doesn't dropdown/pull up the times to choose from. They stay to the right - off of the mobile view and you can't scroll to the right to see them. Shouldn't the iframe option work on mobile  just like it does if you were to click the Zoom Scheduler link on mobile?

I have not found a way to enable recurring meetings in the Zoom Marketplace API I created for the Wordpress plugin. They are referred to in one of the settings so it appears it should be available. I turned on all calendar options on the scope.

I see a lot of previous topics on this type of issue and the fact that the no end date feature might be removed from all of Zoom.

The work around would appear to create multiple entries and then start rolling their dates once the event has passed in time. 

This behaviour first appeared in the last couple of days. I have many recurring meetings each week but their times vary. I regularly update the meeting schedule in advance with the new times. Now I cannot do this. When opening the schedule for a meeting, the time is set on the present minute. If I change the time to the correct time in the future, the saved meeting reverts to the present time. Sending the meeting to the recipient, the calendar link is also set to the present time, which is chaotic for my (and their) diary schedule. I have tried on two devices (iPhone and iPad) with the same issue. My partner’s iPhone can still schedule appointments normally, with the scheduler correctly recording the future appointment. 

I’ve tried rebooting the phone, checked my timezone, deleted and reinstalled the app… as the problem occurs on both my iPhone and iPad it seems to be an account issue? Any advice gratefully appreciated!

Hello it seems I may be in the minority of people who prefers to allow for the same time slot to be booked with multiple appointments. When you create a Booking Page in the "Availability" category, there is an option that says "Ignore Calendar Availability" which allows for events not booked through Zoom Scheduler to still show the time slot on the Booking Page as availability. I am looking for a feature or option that will allow me to still have that time slot open even if I book a meeting through Zoom Scheduler. 

Hi there, can someone help me with Zoom invites?  

I used to be able to put in the meeting details, my guests' emails would be stored and come up automatically. Then I used to be able to press 'save' and I would be taken to my google calendar where the meeting would be automatically added. I would then be prompted to 'send' the invitation to my guest. All done in a minute.

Now, I can only put in the details of the meeting. No emails are stored, so I have to look them up. There is no 'add to calendar' link: it just says 'calendar' but not 'add to calendar'. I click 'save' and it simply saves the details I recorded and does not take me to the calendar. I then have to go to the Zoom meeting and copy the details. Then I go into my mail inbox, compose a new email to my guest and paste the details of the meeting.

I have tried everything suggested online, but nothing works. Any idea as to how I can return to the first process.

Many thanks