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ZOOM ROOM issue

Borland
Newcomer
Newcomer

‎2023-06-11 03:15 AM

Hi All,

 

I have a ZOOM ROOM question. I purchased a Polycom X70 and build-in a ZOOM Room. I have purchased a ZOOM ROOM license (US$499) and activated in Polycom X70 and I also configured a Calendar Integration service to our Exchange Server 2016. When I started a schedule meeting with other participants, the meeting show the meeting max time is 40 mintues. Do anyone know what's wrong?

 

Best Regards,

Borland. 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-14 10:38 AM

Hi @Borland are you a Basic user? When a basic user schedules a meeting and any paid Zoom Room joins that meeting, whether, on your same account or a separate account, the current meeting session will no longer be limited to 40 minutes. 
 
-If the Zoom Room is a free trial or a Zoom for Home device, the meeting will still time out at 40 minutes.
 
*Please refer to this Support article: Understanding time limits for Zoom Meetings.

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