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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Poly TC8 is stuck on a search for updates

sltdvg
Newcomer
Newcomer

‎2025-03-25 01:16 AM

Devices:
Poly G7500 (OS: 4.4.2-434042; App: 6.4.0 (6657) )
Poly TC8 (Maybe OS: 6.4.2-7000764; App: 6.4.0.3448 )

Behaviour:
The Poly TC8 is now stuck at searching for upgrades after booting. I did a reset on the TC8 itself, but it still is stuck.
The ZDM doesn't recognize it as online or connected though it is connected and has full internet access, as well as access to the G7500 over the same network.
It does not search for an update if it's offline. That's the only point where I can reset it completely or can enter it's settings at all.


What happened before:
The devices failed to upgrade, which I then started manually with https://us02web.zoom.us/location to upgrade to the latest version.
It started to upgrade after removing it from the room and connecting it back to it.

What I expect:
The update to work or the TC8 to stop searching for the upgrade after reboot.

What I think:
Either it's bricked or needs a manual downgrade  to another app or OS version to accept the upgrade and run it fully.

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1 REPLY 1

AKsrankin
Newcomer
Newcomer

‎2025-04-11 05:21 PM

I'm having a very similar issue.  Poly G7500 web interface set to automatically check and install updates.  Zoom Room setup to restart weekly.  Zoom apparently wasn't up to date after all and so I clicked check for updates and it updated the G7500 OK, but the TC8 said it was at 5.0.0 and was going to update to 6.4.3, restarted and now all it does it say Checking for new software...

Attempted just a simpler reboot by unplugging from POE and plugging back in, still the same.  Did a reset on it by unplugging from POE, then held the reset button while plugging back in, said it erased, then comes up for a moment saying Waiting to Pair, then goes back to Checking for new software... again.  Can't get to a web interface for it, only the G7500.  At G7500 was able to unpair and after a reset should re-pair it, but still same.  Unpaired form G7500 and Released from Zoom Room, still stuck.  Anyone have ideas?

 

TC8  10.1.52.89
OS Version: 5.0.0-211238  (Version Found: 6.4.3-7000875)

App Version: 6.4.?(????)

 

G7500  10.1.52.90
OS Version: 4.4.3-438012 Current

APP Version: 6.4.1(6706) Current

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