zoom phone incoming call

[user_name]

Hello

I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail.

I've noticed in the backend there's an company number and an extension. In the phone settings under call handling, I cannot forward calls to the extension as the name and extension is there but it's grayed out.

How do I allow for when someone calls the main company number it's transferred to an extension?

[Sull133]

Sull

[Eliot · Accepted solution]

hi user_name,

Sign in to the Zoom web portal.

In the navigation menu, click Phone System Management then Auto Receptionists.

Click the auto receptionist that displays Main Auto Receptionist after its name.

Change the auto receptionist routing option:

from route to interactive voice response (ivr)

to route incoming calls to your user extension.

Managing auto receptionists - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

[user_name]

@Eliot Thank you.

Based on this solution the auto receptionist is the main input point where we can configure how calls are routed.