Turn off queue calls during a meeting

[rbeckettCB]

When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is there a way to prevent calls from coming through when the user is on a meeting as well?

[sparrow]

In the Zoom app, go to settings, select phone left side, and under incoming calls, check the box that states "Hide incoming calls while in a meeting." Be aware this may not silence the desk phone if you have one in addition to using the Zoom app. 

[rbeckettCB]

Thanks! Do you know if that actually skips the call to that user from the queue or if the call will still happen for the queue ringing duration setting? (e.g. if I'm on a meeting and have that setting enabled, does the call still go to me for the 30 second ring duration or does it skip me and move onto the next person in the queue?)

[sparrow]

For that particular user with the feature enabled on the app? Yes, it skips that user and rings other members of the queue only.